Elevated Industrial Solutions is looking for a Customer Care Specialist to join our innovative, dynamic team!

About the position: Customer Care Specialist

The Customer Care Specialist will work from our Fountain Inn, SC location and will report to the Office Manager. This position is responsible for invoicing customers and quoting service contracts. Our ideal candidate is a motivated self-starter with the ability to multi-task and has the ability to research and resolve customer issues.

What you’ll do in the role

• Answer multi-line phone and direct calls appropriately.
• Set up new customers in Business Central and obtain necessary documents.
• Responsible for reviewing service orders and invoicing equipment, parts, installations, service, and direct shipment orders.
• Submit invoices via invoicing portals.
• Post check and ACH payments.
• Coordinate resolution of past due customer accounts.
• Review and input information for Accounts Payable.
• Oversee office supplies.
• Sort and disperse mail.
• Other administrative duties as requested by Office manager and/or General Manager.

Qualifications

• Must have 2 years of experience in an administration function.
• Understanding of purchase orders.
• Previous billing experience and customer service preferred.
• Must be willing to perform various administrative duties.
• Ability to build working relationships with customers, team members and other functional areas to best support mutual objectives.
• Ability to research and resolve customer issues.
• Possess strong organization, planning, and prioritizing abilities.
• A friendly personality, high energy level and resilient character.
• Excellent written and verbal communication skills.
• Proficient using Microsoft Office Suite.
• Exhibit strong problem solving and deductive reasoning skills.
• Ability to learn and perform multiple tasks in a fast-paced environment.
• Must have High School Diploma.

What we offer

• Competitive benefits: medical, dental, vision, and life insurance employee costs are almost 100% paid by employer contributions
• 3% company contribution toward your 401K
• 8 paid holidays including your birthday
• Competitive and generous vacation and paid sick leave policy
• A fun, fast-paced, competitive work environment