168 Customer Success Manager Jobs in Atlanta, GA
LanguageWire is Hiring a Customer Success Manager Near Atlanta, GA
Reporting into the Customer Success Director, you will be the portfolio owner of middle-sized and large accounts from a big variety of industries, and you will have the full overview and responsibility of the customers and the budget. With the right support you will need to understand the customer's organisation, build relationships with several high profile stakeholders, and help provide added value to them while meeting your internal KPIs. You are also expected to work closely together with our Operations Solutions team to optimize processes and improve customer satisfaction. You will plan and orchestrate customer business reviews, and you will participate in contract negotiations, both in cooperation with the subject matter expert and the Customer Success Director. You will also be the customer's go-to person in relation to invoicing and pricing.
The team you'll be a part ofYou will be part of a team of Customer Success Managers working from our Atlanta office. The team fosters a positive working atmosphere, in a company with a strong focus on growth and personal development.
If you want to make a difference, make it with us by...
- Leading and sustaining account growth and profitability within the allocated account area
- Building and managing account relationships, including what, when, who and how/where communication in customer life-cycle stages
- Setting, presenting and executing account growth strategies
- Orchestrating work with colleagues while maintaining the overall lead role on your portfolio
- Maximizing product usage through product adoption activities and promotions
- Ensuring delivery flow within the allocated account area
- Ensuring customers' quality expectations are met within the allocated account area
- Being the voice of the customer
- Driving initiatives to improve customer satisfaction within the allocated account area
- Embracing the Customer Success mindset to become a trusted advisor
- Ensuring workflow optimization and automation within the allocated account area
- Establishing and maintaining strong collaboration with the business development team
- You have obtained an overview of your customer and know their organization inside out
- You know your customers' workflow and their need for our services
- You know how LanguageWire's AI technology and services create positive business outcomes for our customers
- You are able to see and generate growth within your customer portfolio
- You are able to lead your portfolio independently meeting the required KPIs
- Previous LSP industry or translation experience is preferred
- Experience in planning and execution of account management activities to deliver on targets, especially within large accounts
- Knowledge of how to maintain and develop relationships with new stakeholders from existing accounts
- Experience in monitoring and reporting health performance indicators in a structured way
- The ability to develop and present best-fit solutions for your customers while taking into account continuous improvements on efficiency and automation of workflows
- High-level English language skills (spoken and written)
- A Bachelor/Master's degree within a relevant area
- The ability to work proactively and independently, but also as a part of a team
- An interest in technology (especially in AI, MT and CAT tools) and technical skills
- You have a passion in bringing the cooperation with the customer to the next level
- You are eager to obtain results
- You have a structured, analytical and proactive work approach, and you are good at problem solving
- You have a high level of attention to detail and possess excellent organizational skills
- You have a positive attitude and bring energy to the team
- You are able to work well under pressure and in a customer facing environment
- You are able to handle change and to continue to adapt and perform within a fast pacing environment
- Are a strong, actionable communicator and a very good listener
- Are passionate about building strong relationships
- Are not afraid of a good challenge
- Can be firm on project deliverables when you need to be
- Are inquisitive, curious, trustworthy and caring
- We eliminate language barriers so people understand each other. Everywhere.
- We are a tech company
- We are an AI company
- We are stable, and we are growing
We are proud of our unique AI technology and our exquisite customer care. We are even prouder of our people. From our language experts, tech nerds, and customer success drivers to the core of heroes in the background. They all have a stake in supporting the delivery of translations, editing, desktop publishing, and other crazy cool multilingual communication services.
We listen and we care. We adapt our solutions to customer needs and integrate them with customer-specific tech stacks, streamlines and automated workflows. All of this while ensuring all data is protected thoroughly in a secure, meteorite-proof infrastructure. Basically, we've got the whole package!
Our values We are curious. We are trustworthy. We are caring. We are ambitious. At LanguageWire, we are curious and intrigued by what we don't understand. We believe relationships are based on honesty and responsibility, and being trustworthy reinforces an open, humble, and honest way of communicating. We are caring and respect each other personally and professionally. We encourage authentic collaboration, invite feedback and a positive social environment. Our desire to learn, build, and share knowledge is a natural part of our corporate culture.
Technology is a big part of what keeps LanguageWire ahead of the competition, but we never forget it's a business built and powered by people. We ensure that our entire team is happy with what they do and we always incite each other to be their best. Because at the end of the day, that's why our customers love to work with us—they enjoy working with a team of enthusiastic & ambitious people!
Working at LanguageWire — why we like it: At LanguageWire, we use our years of expert experience and knowledge that we've built up in the language industry to share best practices with our customers. We show that we can be a trusted and caring partner by helping our customers to constantly improve their processes by recommending various solutions. In doing so, we can celebrate their successes together.
(Anna-Karin, Business Development Director, Varberg) I see how we are truly living our purpose. On a daily basis, all LanguageWire employees play a crucial part in enabling our customers' communication needs. We are not just delivering language services, but we help our customers reach their global audience. It's this purpose that sparks our ambition to continuously improve our customers' experience.
(Tessa Van Winkel, Customer Success Director, Leuven) What are the perks? We don't stand still. We don't look back; we drive forward!Are you the next Wire in our community? Consider a career with LanguageWire, and let's realize your potential together. These are some of the perks of becoming a Wire...General perks
- Scale-up by facts — start-up by heart
- With us, you can enjoy flat hierarchies, responsibility and freedom, direct feedback, and room to stand up for your own ideas
- We are a fast-growing tech company that enables you to be part of the decision-making processes, and suggest new and fresh ways to come up with solutions
- Besides your actual paycheck, we offer benefits such as personal and professional development opportunities, ongoing support from your People & Culture Partner, internal career development and an inclusive and fun company culture
- International company. Offices in Copenhagen, Aarhus, Stockholm, Varberg, London, Leuven, Lille, Munich, Hamburg, Zurich, Kiev, Gdansk, Atlanta and Valencia
- Over 400 employees with great gender and cultural diversity
- At LanguageWire, we offer three flexible work options tailored to how you work best. Depending on your team, you may have the option to work full-time from the office as an "Office Bee," part-time from the office as a "Nomad,"
- We take care of our people and initiate many get-togethers from online fitness classes like yoga to Christmas parties. We have fun!
- 10 great colleagues in different business departments
- Office location in Alpharetta just off 400 within minutes of Avalon and tons of restaurants, shopping and recreation
- Easy and free parking at the office
- Class A office space with private kitchen, lounge, open format work space with private offices available when needed and a conference room
- Office building includes a lounge area where you can lunch, chat with colleagues or have coffee while playing pool or shuffle board as well as a sports area that includes a private gym and outdoor walking trails
- Regular events with colleagues and the people working in the building — the best way to relax after work
Job Summary
Full Time
$111k-148k (estimate)
04/05/2023
12/28/2024
languagewire.com
Ste Washington, DC
25 - 50
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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