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Manager, Project & Application Support
Laramie County Community College
Cheyenne, WY | Full Time
$110k-135k (estimate)
5 Days Ago
Manager, Project & Application Support
Laramie County Community College Foundation
Cheyenne, WY | Full Time
$111k-138k (estimate)
6 Days Ago
Manager, Project & Application Support
Laramie County Community College Foundation Cheyenne, WY
$111k-138k (estimate)
Full Time 6 Days Ago
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Laramie County Community College Foundation is Hiring a Manager, Project & Application Support Near Cheyenne, WY

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming. Our core values include Passion, Authenticity, and the Desire to Make a Difference. Both a cover letter and corresponding resume detailing how you meet the minimum and preferred qualifications for this position are required. You can upload these documents when you create an applicant profile.Hours of Work Monday – Friday 800am to 500pm. Screening will begin ASAP and continue until the position(s) is filled. For full consideration, please apply by June 16th, 2024. Start date to be determined, but as soon as practicable after the hiring/interview processSalary and Benefits This is a full-time, benefited Managerial 5 level position. Starting salary range $81,196.00 - $91,787.00/annually, depending upon experience.Educational Benefits For The Employees And DependentsTuition Reimbursement17 Paid Holiday/Closure DaysTwo Paid Personal DaysHealthcare/Dental/Vision/Life InsuranceGenerous Retirement Benefits - 14.62% Employer Paid/4% Employee PaidPaid Vacation and Sick LeaveOnsite Childcare CenterProfessional Development OpportunitiesJob Summary Core responsibilites includeReporting to the CIO, the Manager, Project and Application Support directs, manages, and is the primary support for the administrative computer system applications (Ellucian Colleague), as well as the ad hoc reporting application (Ellucian Colleague Reporting and Operational Analytics). This position also supports other third-party software applications used by LCCC that integrate with the administrative computer system; manages other IT professionals which support administrative applications; and participates in the development and implementation of strategic objectives to meet the overall college mission.
For information about Cheyenne, visit http//www.lccc.cc.wy.us/about/welcome.
Essential Functions this position is Exempt, i.e., is not eligible for compensatory or overtime pay provisions of the FLSA.
  • Successfully manage Colleague ERP solution by installing and testing vendor delivered software updates.
  • Monitor and resolve user and system processing issues by responding to user submitted tickets, evaluating performance metrics, and monitoring third-party file integrations.
  • Manage, support, and evaluate personnel to accomplish the objectives of the ITS division and the institution.
  • Audit, maintain, modify, or generate custom programming as necessary to meet the changing needs of end users or the institution to satisfy business process changes.
  • Represent the ITS Division and Institution by participating on various committees, working with other ITS departments, and representing LCCC at various state level groups.
  • Other duties as necessitated by the ITS division or Institutional needs.
Knowledge, Skills & Abilities
  • Knowledge of operating environments, organizational software and applications.
  • Knowledge of customer support processes and practices
  • Knowledge of technical support operations, issues, and constraints
  • Knowledge of preventative maintenance procedures and processes
  • Knowledge of applicable backup and restoration procedures
  • Knowledge of system monitoring and diagnostic tools and processes
  • Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
  • Knowledge of measures or indicators of system performance and availability.
  • Knowledge of systems administration concepts.
  • Knowledge of Cloud-based technologies and concepts (e.g. IAAS, SAAS, PAAS, file/sync/share).
  • Knowledge of remote access processes, tools, and capabilities related to customer support.
  • Knowledge of Personally Identifiable Information (PII) data security standards.
  • Knowledge of Payment Card Industry (PCI) data security standards.
  • Knowledge of the operations and processes for incident, problem, and event management including escalation as needed.
  • Knowledge of IT system operation, maintenance, and security needed to keep equipment functioning properly.
  • Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
  • Knowledge of troubleshooting methods
  • Knowledge of change control procedures
  • Knowledge of documentation processes and procedures
  • Knowledge of continuous quality improvement
  • Knowledge of what is cloud based and what is on premises and the different support models for each.
  • Knowledge of when to escalate to vendor or providers and monitor progress through solution.
  • Knowledge of change management approaches and communication
  • Knowledge of security threats
  • Knowledge of crisis management processes and procedures.
  • Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
  • Skill in conducting research for troubleshooting novel client-level problems.
  • Skill in incident response for on premises or cloud service models.
  • Skill in communicating with others.
  • Skill in listening to others, not interrupting, and asking good questions.
  • Skill in recognizing a problem and figuring out the best way to solve it.
  • Skill in thinking about the pros and cons of different ways to solve a problem.
  • Skill in writing for communicating with co-workers or customers.
  • Skill in reading work-related technical information.
  • Skill in monitoring workload, managing time, and prioritizing requests.
  • Ability to analyze and interpret customer input for expressed and implied issues.
  • Ability to follow, develop, update, and/or maintain standard operating procedures (SOPs).
  • Ability to find solutions to less common and more complex system problems including escalating problems when needed.
  • Ability to translate technical language into lay terminology when needed.
  • Ability to communicate verbally, appropriately for different audiences and organizational levels.
  • Ability to communicate complex technical issues and business implications.
  • Ability to read and interpret technical documents, diagrams, and decision trees.
  • Ability to recognize and understand details.
  • Ability to speak clearly.
  • Ability to make order out of ambiguity.
  • Ability to communicate by writing.
  • Ability to adjust to changing technology.
Physical/Mental Demands
  • There may be multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor
  • An employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds to perform essential position functions
  • Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus.
  • Ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes, or alarms).
  • Ability to enter text or data into a computer or other machine by means of a traditional keyboard.
NOTE This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.Education And Experience RequirementsMinimum Qualifications
  • Bachelor’s degree in computer science, information systems management, or business administration, OR equivalent combination of relevant education and experience.
  • Two years of ERP administration or system support experience.
  • Demonstrated project management experience
Preferred Qualifications
  • Master’s degree in computer science, information system management and Buisness Administration.
  • Two years of Ellucian applications programming and systems support experience.
  • Experience in personnel management.
  • Experience in budget creation and management.
  • Experience in working at a higher education institution.
If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.LCCC DOES NOT SPONSOR H1B VISAS.
Equal Opportunity EmployerLaramie County Community College is an equal opportunity and affirmative action educational institution and does not discriminate on the basis of race, color, national origin, sex, age, religion, genetic information, political affiliation, disability, veteran status or sexual orientation in admission or access to, or treatment or employment in, its educational programs or activities.
http//lccc.wy.edu/
http//www.lccc.wy.edu/about/humanresources

Job Summary

JOB TYPE

Full Time

SALARY

$111k-138k (estimate)

POST DATE

06/21/2024

EXPIRATION DATE

07/19/2024

WEBSITE

lccc.wy.edu

HEADQUARTERS

CHEYENNE, WY

SIZE

500 - 1,000

FOUNDED

1968

CEO

ANGELA GLODE

REVENUE

$10M - $50M

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