• Assist individual and small groups of students in scheduled and walk-in visits to address students’ course material and homework concerns, learning needs, and learning confidence
• Utilize and model a range of creative learning approaches and strategies to promote students’ academic success skills development; this includes helping students with study, test-taking, time management, organization, goal setting, note-taking, and reading comprehension skills, among others
• Work with fellow tutors, writing consultants, and the Director of the Learning Commons to develop innovative course and campus-wide initiatives to increase student and department awareness of Learning Commons programs and students’ academic skills development
• Provide excellent customer service to Learning Commons patrons, including, but not limited to, answering questions and making appropriate referrals regarding Learning Commons services to all students, prospective students, faculty, staff, or others who call or walk into the Learning Commons
• Demonstrate appropriate professional demeanor with all faculty, staff, students, and other Learning Commons patrons
• Model professional attitude regarding class standards and grading policies; abide by LCCC Academic Honesty and Honor Code in all student and patron interactions
• Maintain accurate and complete scheduling and visit records, including attendance, assessment forms, and post-visit reports, for every visit through online management systems
• Attend all tutor/writing consultant training sessions and meetings as required; work towards and obtain tutor certifications as required
• Schedule tutoring sessions for all tutors and writing consultants through online management system
• Prepare, assemble, write, revise, edit, and format unit publications, including student handouts, informational materials, and/or website material, ensuring all materials meet established standards of appearance and content
• Foster Learning Commons relationship with instructors and departments to best meet student and department needs
• Lead class presentations and workshops on Learning Commons services, specific learning and academic success skills, and subject-specific material
• When not assisting students or presenting in a class, complete other Director-assigned projects for the Learning Commons
• Provide advance notice to the Director of the Learning Commons, fellow tutors and writing consultants, and scheduled students when tutoring sessions and/or shifts must be canceled
• Design and complete marketing materials for the Learning Commons, as assigned
• Refer students to other support services as necessary
• Maintain confidentiality about tutoring sessions and students
• Perform administrative functions in the Learning Commons
• Perform other Director-assigned duties as required

• Proficiency in the course to be tutored, as described above
• Excellent writing, oral communication, and interpersonal skills
• Ability to create, utilize, and model creative pedagogical/andragogical/teaching approaches and strategies
• Ability to support time-based requests; able to function effectively in a multi-tasking, fast-paced environment with deadlines, frequent interruptions, and some interpersonal pressure
• Ability to relate course content to real life scenarios
• Ability to analyze strengths and weaknesses in individual students’ course-content understanding, time management, study and learning strategies, and project management skills
• Ability to synthesize study, academic success, skills necessary to succeed in the course/paper/assignment/project
• Ability to facilitate individual and small group discussion and learning
• Enthusiasm, patience, persistence, reliability, consistency, and adaptability
• Ability to complete assigned responsibilities and meet performance expectations
• Ability to read and interpret instructions in oral, written, or diagrammatical form (e.g., a flow chart of a process)
• Ability to read, interpret and consider possible applications of course material, assignments, citation systems, and applicable documents
• Excellent customer service skills; ability to communicate clearly with a variety of people, in one-to-one and small group settings – either face-to-face, online, or by other remote means – ability to communicate in an informative manner, effectively listen, and be able to handle escalating situations with concern and confidence
• Ability to deal effectively and professionally with people; proven capabilities in establishing appropriate professional rapport, with courtesy and tact, to accurately determine others’ needs, collect necessary information, and follow-through when requested
• Knowledge and use of linguistic flexibility (active listening, explaining, evaluating, etc.)
• Ability to learn new computer systems, programs, databased, and technology
• Knowledge of basic office equipment including (but not limited to) personal computer and associated peripherals, fax machine, multi-line telephone, voice recorders, and other electronic devices

• Ability to sit through tutoring sessions that can be up to four hours in length
• Capable of transporting, carrying, and lifting up to 10 lbs of course related materials for tutoring sessions (textbook, supplies, etc.)
• There may be multiple/daily instances of prolonged personal computer use which would include keyboard and/or mouse usage as well as viewing a computer monitor
• There may be occurrences of employees, past employees, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations
• The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well

NOTE: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

Minimum Qualifications:

• Highschool diploma, GED, or equivalent.
• Minimum cumulative GPA of 3.0 and minimum GPA of 3.3 in college courses related to the subject to be tutored.
• Completion of at least 15 hours of college course credit or at least one (1) year of related employment experience in a field closely related to the subject to be tutored.

Preferred Qualifications:

• One year of previous experience as a tutor or instructor.
• One semester of previous experience with the course to be tutored and the instructor(s) of the course.
• At least 30 credit hours of successful post-secondary education.