Position Summary

The Customer Lifestyle Assistant assists the Director of Lifestyle to provide group and individual activities for the residents. Duties will involve personal contact with a varying resident population for the purpose of Customer Service and individual Lifestyle Assessment. Customer Lifestyle Assistant is expected to work a varied work schedule that may include some weekends, evenings, and holidays. Tasks also will involve record keeping, attention to the environment, use of supplies and equipment, and maintenance of storage areas.

Essential Duties and Responsibilities

• Assist with activities as directed by the Director of Lifestyle and in accordance with each resident's plan of care.
• Set areas up as needed for the type of activity planned.
• Remind nursing staff of activities scheduled and residents who desire to participate.
• Assist with transport of residents to the activity area.
• Follow the instructions for the activity as directed.
• Observe individual resident participation and responses during the activity.
• Assist residents back to living areas at the conclusion of the activity.
• Notify nursing of resident behaviors which may indicate medical problems.
• Do record keeping or documentation tasks.
• Responsible for real-time documentation of patient care and observations
• Communicate timely with Licensed Nurse any observed or perceived changes in patient’s condition or behavior
• Assist in the dining process by preparing customer for meals; serves and collects trays, assists in setting up and feeding residents, serves refreshments. Completes meal assessment and records oral intakes accurate.
• Assists in recreational, motivational and socialization activities of care program.
• Responsible for regular rounding with customers to anticipate and identify needs.
• Fully understand all aspects of patient’s rights, including the right to be free of restraints and free of abuse. Responsible for promptly reporting incidents of evidence of patient abuse or violation of patient’s rights
• Maintain the comfort, privacy, and dignity of each patient in the delivery of services to them. Encourages growth and independence as care progression warrants
• Assists in maintaining the cleanliness and safety of customer room. Assists in maintaining a safe customer environment.
• Ensure uniform and personal appearance is clean and professional.
• May participate in interdisciplinary customer and service improvement initiatives

Individual:

• Interact appropriately and effectively in one-to-one activities according to the resident's strengths and limitations.
• Be aware of individual cognitive, emotional, and psychosocial impairments.
• Keep records of sensory stimulation or other type of activity and resident's response
• Chaperone scheduled activities away from the facility grounds.
• Help maintain a pleasant and cheerful nursing home environment.
• Help with putting up, taking down, and storing seasonal decorations.
• Assist residents to display calendars, pictures, cards, or other mementos in their rooms.
• Deliver and read mail as needed.
• Assist with other tasks as directed by the Director of Lifestyle Address, stamp, stuff, and mail the monthly calendars.
• Keep activity closets organized.
• Participate in and promote staff participation in facility-wide special activities such as dress-up days and special observances.
• Attend lifestyle department in-services or workshops as directed by the Director of Lifestyle

Competencies

Provides valuable input towards creating new events for the customers.

Able to carry out scheduled events in the absence of the scheduled facilitator.

Works a flexible schedule based on scheduled activity times/demands.

Is a liaison to families to represent the Lifestyle program.

Continually uses positive energy to encourage participation in activities.

Provides enthusiastic teamwork to support all activity functions.

Manages timeliness of activities (i.e. start and stop time)

Creates relationships to maximize teamwork effort and promote Lifestyle activities.

Thoroughly completes assignments.

Performs assigned treatment according to patient plan of care.

Reports timely changes in customer’s condition to appropriate party.

Demonstrates proficient knowledge of equipment in customer care areas.

Work Environment

This job operates in a post-acute setting. This role requires regular walking to various locations around the facility. This role also routinely comes into contact with patients who may have contagious illnesses. Team member is expected to adhere to facility’s no-smoking policy.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, and stooping all day. The employee must frequently lift and/or move items over 60 pounds.

Position Type and Expected Hours of Work

This is a position in a post-acute setting that is open 24 hours a day, 365 days a year. Weekend and holiday shifts will be required.

Preferred Education/Experience

• High School Diploma or Equivalent
• A minimum of three (3) years’ experience in a customer service role

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Long term care
• Rehabilitation center
• Skilled nursing facility

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person