Position: Lead Patient Care Coordinator (Aesthetic Sales)

Location: Madison, WI

Why LaserAway?

At LaserAway, we offer competitive pay with a base salary and uncapped commission, comprehensive health benefits including dental and vision insurance, and a 401(k) plan with company matching. You'll find numerous opportunities for professional growth and career advancement, along with generous employee discounts on our products and services. Our innovative environment features cutting-edge medical technology, and our supportive culture fosters a collaborative and uplifting office atmosphere. Join the leader in non-surgical aesthetic treatments, with over 150 locations nationwide, and be part of our fast-growing company.

Role Overview:

As a Lead Patient Care Coordinator (Aesthetic Sales) at LaserAway, you play a crucial role in delivering exceptional customer service and driving sales of our hair removal and non-surgical cosmetic services. If you are a confident, high-integrity, customer-centric individual with a track record of sales success, we want to hear from you. You will handle consultations and generate enthusiasm for our non-invasive procedures, supported by warm leads provided by our expert marketing team.

Compensation:

Enjoy a competitive pay rate of $23.00 per hour. Additionally, this role will participate in our lucrative, uncapped commission plan. We are committed to rewarding talented sales professionals who are committed to excellence.

On average, our Lead Patient Care Coordinators earn $39.45 per hour in their first year!

Key Responsibilities:

• Schedule appointments with warm leads, conduct consultations, and describe LaserAway’s treatments.

• Build rapport with potential patients, explain product and service capabilities, overcome objections, and prepare financing contracts with lenders like Care Credit.

• Introduce new products and services to existing accounts.

• Upsell additional products and services to ensure continued client engagement.

• Check patients in/out, ensure a positive experience, maintain a clean and professional clinic.

• Restock inventory, light cleaning, assist clinicians with room turnover, and uphold brand standards.

• Greet patients warmly, offer beverages, and ensure a welcoming atmosphere.

• Follow LaserAway policies and protocols.

• Weekend availability is required for both weekend days every week.

Minimum Qualifications:

• 4 years of experience in on-site luxury retail sales with a commission-based structure OR

• 3 years of experience in the beauty, aesthetic dermatology, or related industries.

• Education: High School Diploma; Bachelor’s Degree is highly preferred.

• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service

Candidates should exhibit a combination of the following:

• Strong Communicators: We need extroverted individuals with high emotional intelligence who actively engage with patients and build strong in-person relationships. Your empathy and proactive approach will ensure patients feel understood and valued.

• Self-Motivated Go-Getters: Our ideal candidates are self-starters with exceptional time management skills. You’ll embrace the challenge of driving sales and generating commissions daily. Resilience and the ability to overcome objections in a patient-friendly manner are key to closing transactions and achieving success.

• Team-Oriented Collaborators: We value individuals who thrive in team settings and contribute positively to our in-clinic ecosystem. Building a strong, cohesive culture is essential, and your commitment to teamwork will help us achieve our goals.

• Results-Oriented Achievers: If you’re driven by metrics and constantly seek to improve your performance KPIs, you’ll fit right in. We want top performers who are motivated by winning and are comfortable being evaluated based on objective performance metrics.

• Proud Brand Ambassadors: We’re looking for ethical and professional individuals who represent the LaserAway brand with pride and integrity. You’ll take pride in our company, embody our values, and act as an exemplary corporate citizen and brand ambassador.

Compensation and Benefits:

• Competitive base pay with uncapped commission potential.

• Comprehensive health, dental, and vision insurance.

• Robust 401(k) plan with company matching.

• Generous PTO, including holidays and vacation days.

• Substantial discounts on all LaserAway products and services.

• Numerous opportunities for career advancement and personal development.

Physical Requirements:

• Ability to stand and sit for long periods

• Operate a computer and phone system

• Engage in physical activities such as standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending

• Clear speech and understanding of others

Join us at LaserAway for a rewarding career in a dynamic and inclusive work environment.

This job description is not all-inclusive and may be amended at any time. LaserAway is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.