7 Help Desk Technician II (Hybrid) Jobs in Bethesda, MD
Latitude is Hiring a Help Desk Technician II (Hybrid) Near Bethesda, MD
The Help Desk Technician II will provide advanced technical support for both Apple and Windows environments. This role requires strong problem-solving skills, the ability to manage multiple priorities, and a customer-focused attitude. The ideal candidate will have extensive experience in troubleshooting hardware and software issues, supporting end-users, and ensuring the smooth operation of IT systems. This is a 6 month contract to hire and is remote 1 day per week.
Responsibilities:
- Technical Support:
- Provide advanced support for Apple and Windows operating systems, including installation, configuration, and troubleshooting
- Assist users with hardware and software issues, ensuring timely resolution
- Support various applications, including office productivity suites, email clients, and proprietary software
- Incident Management:
- Respond to and resolve help desk tickets in a timely and efficient manner
- Escalate complex issues to higher-level support or vendors as needed
- Document all support activities, solutions, and updates in the ticketing system
- User Support:
- Assist users in understanding and utilizing IT resources effectively
- Provide training and guidance on software applications and best practices
- Conduct remote and on-site support sessions as necessary
- System Maintenance:
- Perform routine maintenance and updates on computers, servers, and other IT equipment
- Ensure systems are protected with the latest security patches and antivirus updates
- Maintain inventory of IT assets and ensure accurate records of equipment assignments
- Network Support:
- Assist in troubleshooting network connectivity issues, including wired and wireless networks
- Configure and support network devices such as printers, routers, and switches
- Collaborate with network administrators to ensure network reliability and performance
- Customer Service:
- Deliver exceptional customer service, ensuring a positive end-user experience
- Communicate effectively with users, providing clear instructions and updates on issue status
- Follow up with users to ensure complete resolution and satisfaction
Job Summary
Full Time
Business Services
$59k-73k (estimate)
06/07/2024
07/26/2024
latitude-group.com
SAINT PAUL, MN
50 - 100
1997
Private
MARIE MALANAPHY-SORG
$10M - $50M
Business Services
Related Companies
The job skills required for Help Desk Technician II (Hybrid) include Troubleshooting, Help Desk, Customer Service, Technical Support, Problem Solving, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician II (Hybrid). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician II (Hybrid). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician II (Hybrid) positions, which can be used as a reference in future career path planning. As a Help Desk Technician II (Hybrid), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician II (Hybrid). You can explore the career advancement for a Help Desk Technician II (Hybrid) below and select your interested title to get hiring information.
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