Job Title: Help Desk Support Tech II
Location: Bethesda, MD (Hyrbid 3-4 days a week on-site)
Hourly Rate: $25 - $29 per hour
Clearance: Public Trust Clearance (Mandatory)
Position Type: Full-Time
Job Description:
We are seeking a skilled and experienced Help Desk Support Tech II to join our dynamic IT team. This role is primarily remote, but requires mandatory on-site presence every Tuesday at our Bethesda, MD office. The ideal candidate will have a strong background in both Mac and Windows operating systems, professional experience in IT support, and the ability to obtain a public trust clearance.
Key Responsibilities:
Provide technical support for Mac and Windows systems.
Troubleshoot hardware and software issues.
Perform routine maintenance and updates.
Assist users with IT-related problems and inquiries.
Ensure timely resolution of support tickets.
Collaborate with team members to improve IT support processes.
Qualifications:
Experience: Minimum of 2 years of professional experience in IT support, specifically with Mac and Windows systems.
Certifications: Must possess one of the following certifications or obtain it within the first 90 days of employment:
Foundation Certificate in IT Service Management (ITIL) v3 or higher
MTA: Microsoft Technology Associate
MCSA: Microsoft Certified Solutions Associate
MSCE: Microsoft Certified Solutions Expert
Apple Certified Associate
Mac Integration Basics (current or current -1 version)
Apple Certified Support Professional (current or current -1 version)
CompTIA A
CompTIA Network
CompTIA Security
Jamf Certified Tech
Jamf Certified Expert
Clearance: Ability to obtain and maintain a Public Trust Clearance.
Background Checks: Must pass drug and background checks.
Skills and Abilities:
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and in a team environment.
Detail-oriented with strong organizational skills.
Adaptable and able to manage multiple tasks effectively.
Benefits:
Competitive hourly rate ($25 - $29 per hour)
Flexible work schedule with remote work options
Opportunity for professional growth and development
Collaborative and supportive team environment