As a Customer Service Representative, you are the "front line" of our workforce and serve as a critical connection between the customer and our employees.

The Customer Service Representative administers various customer service operations to include sales order processing, account management, and warranty claims processing.

Duties

• Answer a high volume of inbound calls and resolve customer inquiries via phone, email or mail.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;

expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.
• Manage sales person's accounts receivables, accounts payable, and inventory.
• Assist with placement of orders, refunds, or exchanges.
• Supports the sales team by completing sales quotes, customer orders and providing product knowledge assistance.
• Data entry and research for parts and equipment ordering (inventory tracking).
• Creating and maintaining spreadsheets in excel
• Support Sales & Marketing leadership as needed
• Provides appropriate direction and support to team members to ensure effectiveness and efficiency of systems and procedures

Requirements

• 3-5 years' experience in a similar job function.
• Professional telephone etiquette
• Proficiency with MS Office Suite (Outlook, Word, Excel)
• Must be self-motivated, organized and have the ability to multi-task
• Excellent written and verbal communication skills; strong interpersonal and communication skills to interact with all levels of the organization as well as professionally represent the company to outside parties
• Ability to foster and build relationships with cross-functional team members throughout the organization.
• Superb skills in problem solving and critical thinking with attention to detail and follow-up.
• Capacity to apply a good understanding to carry out detailed written or oral instructions; deal with problems involving variable in standardized situations;

understand fundamental flow of shop material and its problems or material handling.

• Enter orders, tracks delivery, provides supporting documents, and tracks inventory.
• Experience with Sage 100 is a plus.

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Last updated : 2024-06-20