Receptionist with room for advancement

Legal Support - Receptionist - Opportunities for growth and advancement

Law Offices of Bryan Musgrave, P.C. is growing and seeking an additional legal support team member and receptionist to help us complete our objectives in serving our clients, and to continue winning for our clients. If working in a law office and helping others interests you and fits in your career path, and you are intrigued about becoming a part of our legal team dedicated to our core values, please review the responsibilities and required qualifications below to see if they are consistent with your experience and your career goals. If so, we look forward to hearing from you!

Our Core Values

1. Client-Centered Success - We focus our energy and expertise on finding a fair and reasonable resolution to our client’s specific case. Our clients give us the opportunity to do the things we love daily. Their success feeds our success. So, there is no greater reward than seeing their reactions when our work not only fulfills their vision, but also surpasses their expectations.

2. To Educate - If you can’t commit to being better today than yesterday, you’re okay with being average. After all, the same actions day in and day out don’t deliver improved results. True growth requires always responsibly pushing past new levels of discomfort.

3. To Listen - We listen to our clients’ stories and then we listen more. We hear not only their expressed needs but what is unexpressed and then respond to fully meet their expectations.

4. To Be Accessible - We build personal relationships with our clients based on honest, professional, understandable communication.

5. To Be Caring - We genuinely care about our clients, their families, our community, and our profession. Our day-to-day work and decisions reflect our commitment to the best interests of all those we represent.

6. Solution Focused - When adversity appears, it’s easy to focus on the negatives. Yet when you have a solutions mindset, you see solutions where others see problems and roadblocks. As advocates, we move beyond dwelling on the past to get the proper attention and focus on what’s needed for client success.

7. Team First - No one succeeds alone. The LOBM team is what supports you as well as the Firm, and the combined skills and efforts of each team member are what makes greatness possible. Put yourself first and you’re not only limiting your potential, but likely putting yourself on a path to failure. Put the team first and watch a unified group of people help each other to achieve their common goals.

Our Mission

We’re on a mission to provide a new kind of attorney-client experience; one that is reassuring and rewarding for all involved.

We do this because we believe active listening, education, compassion, integrity and legal expertise are the fundamentals of sound legal representation.

We continuously work to offer an even more rewarding client experience. We do this by leading clients through every step of the legal process to ensure they are comfortable with every decision and outcome.

Our Vision

We are setting a higher standard for law firms by doing things differently. By carefully listening to our clients and community, helping to educate them, and giving back, we are building the ideal environment to help our clients, profession and our community grow and prosper.

Law Firm Culture

At the Law Offices of Bryan Musgrave, the attorneys and legal assistants focus heavily on providing excellent client/customer service and providing the best possible experience for each client. When clients hire the Law Offices of Bryan Musgrave, they should feel like a weight has been lifted. No longer do they need to constantly wonder or worry about how to handle each phase of their case, or if their phone call will be returned. They can rest assured knowing their story has been heard, and that their questions and calls will be answered promptly. Our team of lawyers, paralegals, and legal assistants clearly explain the process and create a plan of action to pursue a fair and reasonable resolution for each client. This is done both in and out of court. We carefully guide clients through every step, keeping them informed along the way. Other firms seek to push through a higher volume of cases, without providing the necessary, and best possible, legal services. That is not how we work, or practice, at the Law Offices of Bryan Musgrave. Our firm is not a “case mill.” We provide focused, individualized, high-level service that goes above and beyond the norm, to deliver a fair and reasonable outcome for each and every client we serve.

Key Position Responsibilities Include:

• Professionally administer all incoming calls. Must be comfortable answering phones. The staff member in this position is required to have the telephones open for business promptly at 8:00 a.m. and throughout the day until 5:00 p.m. Relief telephone coverage is be provided for a one-hour lunch break.
• Ensure phone calls are redirected accordingly, and use case management software (Needles) to determine who the call needs to go to and find out what the call is in regards to
• Greet guests in a professional, friendly, hospitable manner
• Open and close conference room area, cleaning/ sanitizing conference room table after each use, straightening chairs and turning off lights (general, light pick up and tidying as needed - not housekeeping)
• Assist with entry level case work.
• Perform a variety of clerical duties that includes ; order and keep inventory of office supplies well stocked, break room stocked with client refreshments, and scan closed client files into pdf file storage

Qualifications

• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual, positive attitude, willingness to learn
• Able to work independently
• Should be customer service driven
• Knowledge of basic computer software (Windows, Word, Outlook, Internet, etc.)
• Able to multi-task
• Professional appearance, business professional attire
• Minimum 1 year customer service experience or clerical experience preferred, but not required

Travel and Pay

• This position is not expected to involve either travel or overtime.
• Team-based, law firm atmosphere
• Competitive salary, based on experience and ability, reviewed at 120-days and then annually after that.

Job Type: Full-time with benefits (8-5, Mon-Friday with one our lunch)

Starting: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Opportunity for advancement
• Opportunity for bonuses

How To Apply:

-Apply through indeed with resume and cover letter, or Email your resume and cover letter to employment@bryanmusgrave.com

-You must include in your cover letter the following:

all relevant experience based on the qualifications above.

your salary request or expectation

general available/start date, if offered the position

why this position is of interest to you and how the firms vision or core values integrate
with your career path

Optional: transcripts and letter writing samples.

-Your resume will be reviewed as promptly as possible.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Work Location: In person