We are looking for an operations director to work directly with the law firm owner to oversee the administrative and business aspects of running the firm. This position will be responsible for planning, organizing, directing, and controlling the day-to-day operations of the firm and for directing the implementation of firm policies and systems. The position encompasses a wide range of activities with involvement in all phases of administration, personnel, finances, facilities, and business systems. We need someone with the experience and maturity to work closely with the owner and key staff on strategy, policy, problem-solving, & decision-making.

The operations director role is a key executive of the senior management team, reporting only to the owner. The goal of this position is to secure the functionality of business to drive extensive and sustainable growth and achieve the quarterly business plan goals.

Why Build Your Career with Us?

• You are enthusiastic about working in-person with the flexibility of core working hours
• You want a healthy work culture that never gives up, has a can-do attitude, embraces out-of-the-box thinking, has integrity, and expects exceptional teamwork.
• You are passionate about the opportunity to be a leader in a fast-growing organization that empowers team members through a healthy work culture.
• You would value the chance to collaborate within a full, experienced C-Suite (CEO, COO, CFO, and CMO) to achieve firm goals and grow your skills.
• You want to participate in a national development program for professional legal executives that quickly develops operational skills specific to the legal industry.
• You are excited to earn performance-based, quarterly bonuses that reward your accomplishments.
• You want to have 10 PTO days in your first year, along with holidays, to enjoy your life
• You desire medical, vision, and dental insurance
• You would utilize a 401K plan for your own retirement

Responsibilities

• Execute the firm’s business plan and meet quarterly metrics for: marketing, sales, people leadership, production, and physical space management.
• Design and implement business strategies, plans, and procedures
• Set comprehensive goals for performance and growth
• Evaluate performance by analyzing and interpreting data and metrics
• Supervise the work of the non-lawyer support staff and vendors
• Lead recruitment, hiring, staffing, and general human resources operations, including payroll and benefits
• Ensure that the Firm’s business systems and processes are fully documented in writing, organized, and being followed
• Ensure clients and matters move through the workflow pipeline at the right pace
• Oversee financial operations with mastery of financial reporting and accounting principles
• Manage remote operations effectively

Qualifications

Education and Experience

• Degree in Management, Business Management, Human Resources or related field
• Prior experience running a professional services firm or a division or department of a mid-sized/large professional services firm (law firm experience is a plus)
• SHRM or HRCI certifications are a plus!

You must be able to show evidence of your prior success with:

• Managing a team of at least 15, with autonomy to hire and fire.
• Comfortability in, and passion for, a high-growth, entrepreneurial environment
• Advising & decision making in a senior management role
• Designing, executing, monitoring, and achieving business plans
• Understanding key financial reports to monitor and drive the business
• Using leadership & management best practices
• Assuring quality of workflow systems
• Managing a wide variety of projects effectively
• Leading people effectively, including recruiting the right people, developing them into great team members, and retaining them over time. This includes ensuring that all federal and state HR laws are followed and risks are minimized.

We are not looking for:

We are not looking for an administrative assistant, office manager, attorney, or paralegal who anticipates growing into an operations executive role. We need a full-blown, bona fide director of operations who has prior experience running a small professional services firm or a division or department of a mid-sized/large professional services firm. Although experience in a law firm or as a law firm professional can be useful, please only apply if you have broad-scale operations experience.