15 Help Desk Analyst Jobs in Brooklyn, NY
Layer 7 Data Solutions is Hiring a Help Desk Analyst Near Brooklyn, NY
Job Title: Helpdesk Analyst
Total Estimated Assignment Hours: 36 Months
City: Brooklyn, NY (Onsite)
Overview: Layer 7 Data Solutions is a full life-cycle technology services company. We help businesses resolve technical issues from layers 1 through 7. Layer 7 Data Solutions has been making advanced technology simple and cost effective for the SMB and Enterprise market for over a decade. Layer 7 Data Solutions has a great opportunity in NY. We are currently hiring Helpdesk Analyst to join our Team.
· Level 1 Helpdesk Analyst shall have at least one (1) year of experience working in a help desk environment as a helpdesk technician/analyst.
· The Level 1 analyst shall be responsible for, but not be limited to the following services:
i. Technical assistance to end users.
ii. Maintain log in call tracking software of all client proactive and reactive services requests.
iii. Telephone support, screening and call avoidance, initial problem determination and resolution, and dispatching, if necessary.
iv. Client account maintenance in ServiceNow.
v. Quality control of tickets (correct subjects, locations, and phone numbers).
vi. Remote desktop support utilizing a LAN based or dial up product to assume control of the user machine and effect remote fixes.
vii. Act as interface between technology groups and the end users.
viii. Monitor open tickets and follow up on closed resolution.
Job Type: Contract
Pay: $21.58 - $25.99 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
Experience:
- Help desk: 1 year (Required)
Ability to Commute:
- Brooklyn, NY 11201 (Required)
Ability to Relocate:
- Brooklyn, NY 11201: Relocate before starting work (Required)
Work Location: In person
Job Summary
Contractor
IT Outsourcing & Consulting
$62k-77k (estimate)
04/05/2023
10/08/2024
layer7data.com
New York, NY
<25
IT Outsourcing & Consulting
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The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Gathering and triaging cases that require attending to.
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A help desk analyst spends the majority of the day performing remote support.
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Help desk analysts troubleshoot difficulties with computers and their connections.
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Submitting purchase requests and monitoring your expenditure.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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Use common words and punctuation.
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Set a time limit then change tactics.
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Name the different kinds of software testing.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
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