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Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!
LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!
We are also a PEOPLE FIRST company. We often say, “parking is our industry, but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!
The Spirit of the Position:
The Network Technician Level 1 is a professional who provides technical support and assistance to internal company employees, whether on the phone or in person. Their primary intention is to ensure LAZ Parking employees satisfaction and the ability to properly operate any technology or application they may be having trouble with.
Responsibilities:
- Serving as the first point of contact for company employees seeking technical assistance over the phone or email - Performing on-premises and remote troubleshooting through diagnostic techniques and pertinent questions - Recognizing symptoms of different problems to direct internal company employees to the proper solutions. - Improves company references by writing and maintaining documentation for internal Knowledge Base system. - Maintain service level agreements for employee trouble tickets. - Improves system performance by identifying problems and recommending changes. - Updates job knowledge by participating in educational opportunities and maintaining personal networks. - Follow-up with clients to ensure issues are resolved - Escalate issues to the next Tier with next level of difficulty - Install, make changes, and repair computer hardware and software
Education:
Preferred but not required: Associate degree in a technology field or working on obtaining associate's or bachelor’s degree in related field. Other formal certifications and/or training is also welcome.
Experience:
Basic knowledge of computer troubleshooting and network technologies. Prior helpdesk experience or IT troubleshooting in an enterprise environment is an asset.
Technical Skills:
- Remote Access Tools: Understanding of remote access tools to interact with clients’ computers - Microsoft Office 365: Proficiency with core Microsoft Office 365 Tools (Outlook, Power Point, Excel, and Word).
Soft Skills:
- Time Management: Ability to manage time effectively and maintain tight deadlines in a fast-paced environment. Able to handle multiple inquiries simultaneously. - Problem Solving: Excellent logic and problem-solving abilities. - Documentation: Detail oriented, able to record detailed notes on tickets, highly organized. - Autonomy: Self-motivated and self-directed.
Desirable Skills/Experience:
- Understanding of and experience with parking technology solutions would be an advantage. - Microsoft training and certification or other formal IT education will be considered a strong asset.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability, or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for limiting or excluding any applicant's consideration for employment on such grounds.
This employer participates in E-Verify.
Full Time
$59k-77k (estimate)
05/23/2024
07/21/2024
lazparking.com
PROVIDENCE, RI
7,500 - 15,000
1981
PATRICIA GLAD
$200M - $500M
LAZ Parking is a parking management service provider that was founded in 1981 by three childhood friends. Over three decades later, the combination of lifelong friendship, a people-focused philosophy and a mission to create opportunities for employees and value for our clients has transformed LAZ from a single valet location to one of the nations largest parking companies. Today, LAZ operates over one million parking spaces in thousands of locations across the United States and provides parking management services in the following markets: hospitality & valet, office buildings, medical & hospi...tal, airport & transportation, campus, government & municipal, retail & mixed-use, event parking, residential buildings and shuttle services. If youd like to learn more about LAZ Parking, please visit www.lazparking.com.
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The job skills required for Networking Technician I include Troubleshooting, Problem Solving, Time Management, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Networking Technician I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Networking Technician I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Networking Technician I positions, which can be used as a reference in future career path planning. As a Networking Technician I, it can be promoted into senior positions as an Installation Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Networking Technician I. You can explore the career advancement for a Networking Technician I below and select your interested title to get hiring information.