Title: Operations Manager

Location: Emeryville, CA

Salary - $90,000 - $97,000 Annual

Benefits: Medical, Dental, and Vision, plus optional flex spending accounts and 401K opportunities! Health Coaching, Employee Assistance Program (EAP), Pay Activ (On demand access to earned wages immediately), Commuter benefits more!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

We are also a PEOPLE FIRST company. We often say, "parking is our industry, but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today!

The Spirit of the Position:

Supports the Portfolio Manager and Director of Operations with complete oversight for financials and operations of assigned portfolio to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Operations Manager will support the programs and initiatives originating from our home and regional office and help to support the individual needs of their operational teams throughout their assigned locations.

Principal Job Duties:

• Establish and maintain rapport with Management Account client.
• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.
• Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Screen, interview, hire, & train staff using the LAZ Way approach. Schedule newly hired employees to complete orientation within 2 weeks of hire.
• Develop an effective team; ensure pre-shifts huddles are completed daily. Identifying high potential employees to support the organization's continued growth.
• Managing, planning, scheduling, training, and directing the activities of front-line staff and supervisors which may require compliance with company policies, federal, state, and local regulations, and ordinances.
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our client.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Implement and complete other projects, programs, and initiatives that may arise from the operation and from the client.
• Become a subject matter expert (SME) with any new technology.
• Communicate with local police department and emergency management teams regarding program initiatives.
• Ensure the location is following the LAZ Audit procedures and meeting the Regional Audit goals.
• Daily/weekly participation in various operational events that may or may not include after-hours, holidays, and weekends.
• Monitor and review weekly payroll compliance.
• Manage track, analyze overtime percentage, and supply regional leadership, i.e., regional Portfolio Manager or GM with bi-weekly and monthly reports.
• Efficiently manage all communication with answering phone calls and texts as soon as possible, returning phone calls, and replying to emails in an urgent fashion.
• Communicate directly with GM well in advance of any requests for PTO and have an action plan in place for absence understanding that PTO must revolve around operational needs, including communication of PTO for all front-line staff and supervisors.
• Manage Safety & Claims Initiatives and company SOPs.
• Ensure all employees follow the proper claims procedures of documentation and communication.
• Attend team meetings at a minimum, but not limited to, weekly TA call, Monthly Manager Meeting/Mandatory Manager Training and Client Meetings.
• Report immediate employee challenges, concerns, incidents, and accidents to Supervisor, GM, and HR.
• Additional related duties as assigned.

Requirements:

• 3 years in Management role.
• Must have an understanding of P&L
• Excellent people skills & ability to manage positive client relations.
• Valid CA Driver's License and good driving record

Education:

• Bachelor's Degree or equivalent work experience.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and people skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Experience:

• Proficient with Microsoft Office, Excel, Word, Outlook, and PowerPoint
• Positive people management, training, and development of team
• Customer service industry work experience
• Parking Management experience preferred.
• Power BI experience preferred.

Physical Demands:

• Willingness to work in the elements - heat, cold, wind, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

LAZ Parking participates in E-Verify.