The Spirit of the Position :

The Parking Enforcement Agent provides operational support through upholding and enforcing the local parking ordinances while assisting customers with parking needs.

Responsibilities :

• Monitor on-street parking meters for vehicles violating parking ordinances by following an assigned route.
• Issue City / Municipality approved parking citations for vehicles in violation of ordinances by policies and procedures.
• Upload a handheld computer to obtain current information required for work daily.
• Screen for parking placards and permits for special privileges within approved areas.
• Resolve customer complaints by policies and procedures.
• Maintain and care for all company-issued equipment.
• Assist with any special assignments and projects as requested.
• Other related duties as assigned.

Experience :

• A minimum of 6 months of outdoor work experience is required.
• General knowledge of streets and directions is required.

Skills :

• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi-task.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.
• Must be open to feedback, differing opinions, and other points of view.
• Ability to handle challenging and, at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands :

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods (95-100% of shift) - no sitting is allowed.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

Last updated : 2024-08-28