Job Title: Commercial Service Technician

Reports To: Commercial Field Supervisor 

FLSA Status: Non-Exempt 

Position Type and Expected Hours of Work: Full time; Monday through Friday and overtime as needed. 

Position Summary:

Commercial Service Technicians maintains and repairs HVAC equipment and assists with customer queries.

Essential Functions:

• Troubleshoots HVAC-R equipment, building comfort, energy efficiency, and related problems
• Presents findings, solutions, and options to our clients, converting technical concepts into easily understood layperson terms
• Works efficiently and delivers a high level of quality with minimal onsite supervision
• Utilizes company pricing to build competitive repair proposals
• Utilizes company resources to propose equipment replacement bids for our clients
• Completes approved repairs, improvements, or installations within industry standard hours and per LBA pricing guides
• Completes digital proposals and service tickets for all work performed
• Assists in the adoption and use of new technologies
• Maintains a 'like new' appearance with the company-provided vehicle, tools, and equipment
• Maintains proper inventory levels on your company vehicle
• Ensures every job site is cleaned and is an example of LBA Commercial's work quality
• Delivers best in class revenue generation by identifying the best solution for our clients
• Develops positive working relationships with all clients and members of the LBA team
• Partners with dispatch operations by providing timely and accurate status updates
• Assists the Preventive Maintenance Team with jobs and other duties as needed 

Competencies: 

• Strong mechanical and installation understanding of the tools and equipment that technicians use
• Exhibits an in-depth knowledge and understanding of HVAC and refrigeration systems
• Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
• Excellent verbal and written communication skills; and strong conflict management skills
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation

Position Requirements:

This should list required or preferred: 

• 2 HVAC related experience; or an equivalent combination of education and experience
• High School Diploma or equivalent
• Valid driver’s license with a clean driving record and background
• EPA Certification Required
• NATE Certification Preferred 

Physical Demands: Use hands to handle, control, or feel objects, tools, or controls. Stand for long periods of time. Bend or twist the body. Kneel, stoop, crouch, or crawl.

Direct Reports: None

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

LBA Air Conditioning, Heating, and Plumbing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By signing below, I acknowledge that I understand and agree to perform the duties described herein to the best of my ability, with or without accommodation, with honesty and integrity.

Employee Signature:___________________________________________ Date: ___________

Manager Signature:____________________________________________ Date: ___________