** Coordinator, Customer Care**

**Job Category****:** Retail **Requisition Number****:** COORD003346 Showing 1 location **Job Details**

**Description**

**I. JOB DESCRIPTION**

Department: Base Supply Stores

Location: Various

Reports to: Manager and/or Assistant Manager

**II. STATEMENT OF PURPOSE**

To provide assistance in all customer related matters.

**III. RESPONSIBILITY FOR WORK OF OTHERS**

Backup and assist Customer Service Representatives.

**IV. BUSINESS COMMUNICATION**

Customer recognition and interface.

**V. SUPERVISION REQUIRED**

Daily

- **EDUCATION REQUIRED**

High school graduate with one year relevant work experience.

* **TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED**

Basic retail knowledge. Accuracy with computerized checkout systems.

**VIII. EXPERIENCE REQUIRED**

Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management.

**IX. TRAVEL REQUIRED**

None

- **SPECIFIC DUTIES AND RESPONSIBILITIES**

* Responsible for all customer related matters.

* Responsible for placing calls to customers for pick up of special orders.

* Calling customers for additional information as needed.

* Ensure that all daily price changes are published and displayed on the merchandising shelving.

* Assist customer service representative when customers are backlogged at the checkout counters.

* Helps to replenish shelves during slow or down time.

* Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC thru use of AXAPTA and/or Excel Spreadsheet

* Calling customers for additional information as needed.

* Register and track customer complaints with expeditious follow up and resolution.

* Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website.

* Ensure that customers are aware of our BuyLCI website and assist with customer set up for site.

* Ability to navigate Axapta to create, release sales orders. Order special order product and follow up with vendor to ensure timely arrival and availability.

* Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time. Work closely with management and admin assistant (if available) to ensure material needed to fill sales orders is on order and has good supply and/or shipment status.

* Ability to request new item loads for special request items.

* Knowledge to quote on contracts and follow up on quotes.

* Be instrumental in utilizing current marketing tools, ie new product flyers, to seek additional sales.

* Maintain a customer list of all customers who shop by phone/fax/email only to try and obtain more of their business.

* Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of products uses.

* Other duties as assigned.

- **PHYSICAL DEMANDS**

While performing the duties of this job, the employee is in a moderate office environment. The employee is regularly required to sit; stand; walk and use hands.

**XII. WORK ENVIRONMENT**

The noise level in the work environment is usually moderate.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)