Location: Rockville, MD (Hybrid)

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

We are seeking an IT Desktop Support Specialist to support an institute at the National Institutes of Health (NIH) located in Rockville, MD.

Duties and Responsibilities:

• Provide end-user troubleshooting and support for HRSA staff to include desktop, laptop, applications and operations.
• Provide end-user troubleshooting and support for HRSA staff on network and desktop printers.
• Configure workstation and laptops with standard desktop image and install applications; optimize for performance and operation.
• Support, promote and develop desktop management, software deployment, systems administration, data integrity and recovery.
• Configure (hardware and network), install, manage, and troubleshoot desktop and network printers.
• Ensure that all tickets are documented with current status, customer communications and full description of the problem/resolution daily.
• Perform installation and troubleshooting of software; including all service packs, hot fixes, for all HRSA approved systems and devices.
• Ensure employee(s) receive mobile computer device training prior to its release.
• Deploy software manually or via LanDesk running the Government standard desktop image.
• Provide one-on-one desk side assistance to end-users on the standard core applications.
• Provide updates to the customer regarding the problem’s status when the projected completion time for problem resolution changes or if the customer requests status.
• Adhere to official HRSA/OIT Property Management procedures for all equipment installs, moves, loans or accessing as defined by the Government.
• Support and troubleshoot PIV authentication.
• Work as part of a team and independently.
• Review and participate in projects that evaluate, test and introduce new technology and approaches.
• Review, maintain and enforce approved procedures and quality standards.

Requirements:

• College degree in the field of computer science or 5 years of equivalent work experience.
• Knowledge of basic computer hardware, including Dell computers and laptops, printers, and mobile devices (Blackberry, iPhones, and tablets).
• Experience with desktop operating systems, including Windows XP, Windows 7, Windows Mobile 6.0 - 6.5, and Windows 8.1.
• Extensive application support experience and knowledge of Microsoft Office 2010 products to include Publisher, Outlook, Access, Power Point, Excel, Word, Project, Lync, and OneNote.
• Proven ability to work as part of a team as well as show initiative and ability to work independently.
• Excellent written English communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Certifications in A , MCSE or MCPs in current Microsoft workstation, server and applications.

Preferred Requirements:

• Familiarity with Adobe Professional.
• Experience supporting Citrix and Cisco VPN.
• Extensive experience supporting and using SharePoint.
• Demonstrated experience in leading and mentoring Jr. Technical staff.

Compensation and Benefits

The projected compensation range for this position is $56,000 to $76,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.
LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.

Securing Your Data

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