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Customer Care Coordinator
We are Lennar
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.
Join a Company that Empowers you to Build your Future
The Customer Care Coordinator will answer all customer care telephone calls and inquiries.Process and administer all customer care and quality assurance related paperwork and information.Maintain customer care records and support department activities.
A career with purpose.
A career built on making dreams come true.
A career built on building zero defect homes, cost management, and adherence to schedules.
Your Responsibilities on the Team
Receive, return or forward to the appropriate Customer Care Representative (CCR) all Customer phone calls and e-mails within 24 hours as needed.
Help facilitate legal Case document requests (Salesforce, Iron Mountain, BuildPro.
Generate and follow up with customer reimbursement check requests.
BuildPro administrator, and when needed, generate EPOs in BuildPro.
Generate and manage H2 reports including H2 survey tracker and projection reports, *Salesforce and CCR/CM case management reports, Warranty Spend, NHO Tracker, Trade Partner reports, Aged Ticket reports, and Emergency Contact Calendar coordinator. Reports may be weekly, monthly and Quarterly as needed.
Be the Division’s liaison for H2 Surveys.
File all documentation in warranty file and keep with other department file in a central folder.
Additional duties may include scheduling of all NHOs/TLCs, managing TLC documents, Table Tops Surveys and tracking of data related to these functions.
Requirements
Minimum High School or GED required
Prior customer service experience, preferably with a homebuilder
Intermediate to advanced PC skills (Microsoft Word and Excel)
Excellent verbal and written communication skills
Must possess professional attitude to represent company in a positive manner
Team player
Excellent interpersonal skills
Contacts
Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners. Regular contact with the general public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact
Life at Lennar
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
Physical & Office/Site Presence Requirements:
Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 25 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Full Time
$38k-48k (estimate)
07/17/2024
07/29/2024
The job skills required for Customer Care Coordinator include Problem Solving, Written Communication, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Coordinator positions, which can be used as a reference in future career path planning. As a Customer Care Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Coordinator. You can explore the career advancement for a Customer Care Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Coordinator for your reference.
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Quotes from people on Customer Care Coordinator job description and responsibilities
Customer care coordinator document reports, resolve complaints, and process orders and payments.
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They also take orders from the customers, process their payments, and explain the features and functions of the product.
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Customer care coordinators also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Achieved sales goals and service performance requirements through new customer sales, sales of accessories and by providing excellent customer satisfaction.
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They are professionals who are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Coordinator jobs
Those Customer Care Coordinators who do attend college, typically earn either a Business degree or a Health Care Administration degree.
02/04/2022: Salisbury, NC
Most of the time, a customer care coordinators has a certain quota to reach and works under a manager's supervision.
03/17/2022: Reno, NV
Customer care coordinators are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
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A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
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There are various methods for resolving problems and conflicts used by the customer service coordinator.
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