The Director, Revenue Cycle Management oversees and manages all revenue cycle activities for LCS to maximize reimbursement and cash collections in a cost-effective manner that follows federal, state and payer-specific billing requirements. This position is responsible for leading a team of billing and finance experts to achieve this goal.

Experience is Everything:

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promise define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.

The Role:

• Provide strategic direction for the revenue cycle function at LCS. Drive innovation, operational and technological enhancements, and standardization by leveraging best practices and processes.
• Develop a comprehensive strategy to respond to current and future challenges presented by legislation and compliance in order to monitor and address changing revenue cycle practices
• Consult with the Health Services Division, communities, and vendors to develop efficient, patient-focused solutions
• Maintains functional accountability for the insurance claim function which includes: monitoring the status of claims, denials management and tracking ADR requests in partnership with Health Services Division
• Ensures compliance with all federal, state, and local regulations governing rendered patient services and reimbursement
• Collaborate with corporate team to establish and drive departmental and organizational key performance indicators (KPIs) and dashboards around revenue cycle operations.
• Develop and implement operational policies and procedures governing revenue cycle management and billing compliance for the organization.
• Investigate and analyze issues, root causes, patterns, or trends and identify and implement process improvement actions in support of revenue cycle objectives.
• Optimize revenue cycle management systems to improve efficiency and accuracy of both billing and collections efforts
• Provide routine updates to leadership of key trends, KPI's, changes to third party payment policies and regulations and organizational risks and opportunities.
• Responsible for the effective management and leadership of a team. This includes, but is not limited to: hiring, training, coaching, evaluating and managing performance, allocating compensation, effectively handling employee relations issues, managing terminations
Perform other duties as assigned

Experience and Qualifications:

• Minimum of 10 years direct experience required
• Bachelor's degree preferred.
A minimum of five years of progressive leadership and managerial experience at a large or multi-facility organization (preferably in skilled nursing) required

Knowledge and skills:

• Extensive knowledge of operational revenue cycle management with PointClickCare experience preferred.
• Ability to demonstrate strong strategic thinking, collaboration, leadership, problem solving and communication skills with all levels of the organization required
• Strong reimbursement knowledge and understanding of SNF regulations, best practices, and quality improvement processes required
• Knowledge of state and federal regulations required
• Strong organizational and communication skills required
• Excellent attention to detail required
• Ability to multi-task and remain calm under pressure with excellent customer service skills required
Excellent organizational and project management skills required

Why LCS?

Industry leader. The Nation’s third-largest senior living operator ranked number one in customer satisfaction among senior living communities.

Inclusive and collaborative culture . We’re dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee.

Top Workplace USA: LCS has earned the 2023 Top Workplaces USA award and is recognized for our strong company culture and engaged workforce. In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development, and clued-in leaders, to name a few.

Top Workplace Iowa : LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.

Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.

Charity and community involvement. We are recognized as a national team for the Alzheimer’s Association and consistently a top contributor to United Way. We also support our employee’s individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty, and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com

Travel Frequency: 0-10%

Job Level: D

Estimated Salary Range: $135,000 - $150,000

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED

LCS IS AN EQUAL OPPORTUNITY EMPLOYER