Job Description Summary At CLEAResult, we change the way people use energy. CLEAResult is the leader in transforming energy challenges into energy efficiency solutions. We work with utilities, businesses, and consumers to improve the energy experience on a local and global level throughout the US and Canada. You will love working at CLEAResult because we are having a positive impact on the world by changing the way people use energy. We are the market leader in bringing energy efficiency programs to life and offer lots of flexibility of where and how you work. You will have the opportunity to be creative every day and work with a leadership team that is open to new ideas, new opportunities, and new perspectives. Join our team and help change the world. CLEAResult Rewards and Recognition: - Medical, Dental, and Vision Insurance; we also offer a company-paid healthcare concierge service because we’ve all been there — needing help with our health plan and not knowing where to turn. - RRSP company match - Paid vacation, sick and personal time - 10 paid company holidays - Paid Volunteer Time; giving back to our communities is important to us - Discounts on home and auto insurance - Employee Referral Bonus Program - Employee Recognition Program – convert your recognition points into gift cards - Employee Assistance Program – offers benefits to help you manage daily responsibilities - Access to training opportunities to advance further in your career. Job Description We are looking for a talented individual… To join our team as a Support Specialist II to help deliver our Ontario-based energy efficiency programs. As a Support Specialist II, you will be handling customer inquiries via phone and email, documenting conversations, helping people navigate different energy efficiency programs, and recommending products or services to customers. For this exciting career opportunity, you’re a great fit if you are… · Experienced in working in customer service, handling inquiries by phone, email, mail, or fax. · Experienced in working with or a demonstrated sensitivity to marginalized populations. · Experienced in data entry, verification, and report generation. · Practiced in using Microsoft Office, specifically Outlook, Word, and Excel. · Organized and a self-starter as this position has the potential to work remotely as long as you are located in Ontario. In this exciting career opportunity, you will have… · 1-2 years of experience and interest in a customer-facing role. · Strong oral and written communication skills in both English and French is a must. · Proficiency in Microsoft Word and Excel, and the ability to learn how to use unfamiliar software relatively quickly. · A strong desire to be a part of the solution to climate change. · The ability to work well with all levels of management, colleagues, and external contacts. Targeted Compensation Range $21-$23 Currency CAD Type Hourly Compensation Range $17.30 - $27.70 Currency CAD Type Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. Additional Job Description Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. We change the way people use energy. CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale. OUR MISSION We are driven to make a change. We offer a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy.