HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today. The Account Manager will assist in the development, expansion, and maintenance of HPOne’s client relationships to achieve customer retention and growth. They will serve as the client advocate and advisor, deepening customer relationships through meaningful daily interactions. Duties/Responsibilities: Ensure effective facilitation, coordination, development, implementation, and execution of the client program Provide consultative support to assist client in meeting business goals Manage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives Offer solutions to enhance client performance and expand the services provided by HPOne Conduct daily/regular internal operational meetings to review performance Maintain a working knowledge of the entire call center operation as well as project operation Work with quality assurance to ensure consistency in call evaluations Manage change management process for assigned client Resolve conflicts and provide solutions to clients in a timely manner Performs other related duties as assigned Required Skills/Abilities: Bachelor’s Degree in Business, Marketing or relevant concentration 3 years of experience in a client facing account management or client services role Ability to solve complex problems in a customer-facing role Discipline and organization to manage multiple priorities simultaneously Strong relationship management skills, both internally and externally Strength in gaining consensus across a multidisciplinary team (internal & external partners, client) Proven ability to understand customer data and make recommendations to operations/client based on analytics Excellent verbal, written and Microsoft Outlook skills Strong experience in creating and presenting customer presentations High level of integrity, judgment and follow through Strong attention to detail Preferred Skills/Abilities: Experience in a business-to-business customer environment with health plans or within healthcare Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, typically in an office environment (constant noise, fluorescent overhead lighting) Ability to travel 25% Equal Employment Opportunity (EEO) is a fundamental principle at HPOne, where employment is based upon personal capabilities and qualifications. HPOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HPOne requires the necessary drug testing and background checks as part of our pre-employment practices. Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19. Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at accommodations@hpone.com Our Story HPOne was started in 2006 with a singular vision: create custom sales, marketing and contact center solutions exclusively for the health and Medicare insurance products. Since our beginnings, HPOne has grown dramatically. We may be bigger in size, but our focus on optimizing health insurance consumer interactions has never been clearer. We have become one of the highest performing marketing, member acquisition and retention companies in the industry, the largest producer of exclusive Medicare leads, and have expanded into nine locations serving consumers seeking Medicare and health insurance in every state. Our mission continues to be finding the right plans that fit our customer's needs and supporting those customers through enrollment. Year after year we will remain available to customers to make sure they are still satisfied with their plans, or if life changes require new solutions for their healthcare. Our Culture We are a fast-growing company in an industry that is rapidly changing. But a relentless focus on having the most qualified and engaged employees will never change. The HPOne environment encourages collaboration, transparency, open dialogue, and professional growth. Employees routinely describe HPOne as "welcoming," "innovative" and "motivational." We treat employees across the entire organization like trusted colleagues, regularly seeking broad input to design what we know to be the best operation in the industry. An entrepreneurial spirit is in our DNA. We require excellence in every task that we undertake. All contributions are valued and everyone on staff pitches in to create a culture where success is the standard and challenges are seen as an opportunity to learn and grow. Every employee - from agents to programmers and senior management - is aligned around the central objective to deliver the most value for consumers.