HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today. Overall responsibility for the system and its processes. Service Now expert for any projects that may impact service. Provides training to users. Responsible for access control, security, minor enhancements such as form or workflow editing, and UAT/Regression testing of any development. Duties/Responsibilities: Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications. Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting. Support implemented and proposed solutions on the ServiceNow platform. Load, manipulate, and maintain data between ServiceNow and other systems. Participate in deployment of features and ServiceNow releases. Make recommendations and participate in implementing ServiceNow requirements. Provide architectural controls and impact analysis for new requirements. Research and stay current in ServiceNow products and applicable integrated technologies. Create and maintain a detailed view of the ServiceNow architecture. Contribute to ServiceNow software releases through configuration tasks and feature delivery. Optimize stability and usability of ServiceNow through regular application maintenance. Collaborate with team members to design best solutions for technical issues Performs other related duties as assigned Required Skills/Abilities: 3 years of experience with ServiceNow platform administration, on-premises self-hosted installations, ongoing operations, and maintenance of the environment 3 years of System Administrator experience ServiceNow Systems Administrator Certification CompTIA Security Certification Experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS Experience with LDAP integration and Web Service integration such as API Web Services Experience with ServiceNow development APIs and Single Sign-On configuration and administration Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support Possess effective interpersonal, verbal, and written communication skills Preferred Skills/Abilities: Able to work a flexible schedule including evenings and weekends Experience coordinating through cross functional teams Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19. Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at accommodations@hpone.com Our Story HPOne was started in 2006 with a singular vision: create custom sales, marketing and contact center solutions exclusively for the health and Medicare insurance products. Since our beginnings, HPOne has grown dramatically. We may be bigger in size, but our focus on optimizing health insurance consumer interactions has never been clearer. We have become one of the highest performing marketing, member acquisition and retention companies in the industry, the largest producer of exclusive Medicare leads, and have expanded into nine locations serving consumers seeking Medicare and health insurance in every state. Our mission continues to be finding the right plans that fit our customer's needs and supporting those customers through enrollment. Year after year we will remain available to customers to make sure they are still satisfied with their plans, or if life changes require new solutions for their healthcare. Our Culture We are a fast-growing company in an industry that is rapidly changing. But a relentless focus on having the most qualified and engaged employees will never change. The HPOne environment encourages collaboration, transparency, open dialogue, and professional growth. Employees routinely describe HPOne as "welcoming," "innovative" and "motivational." We treat employees across the entire organization like trusted colleagues, regularly seeking broad input to design what we know to be the best operation in the industry. An entrepreneurial spirit is in our DNA. We require excellence in every task that we undertake. All contributions are valued and everyone on staff pitches in to create a culture where success is the standard and challenges are seen as an opportunity to learn and grow. Every employee - from agents to programmers and senior management - is aligned around the central objective to deliver the most value for consumers.