Client Service Associate

Lead Advisor is a wealth management recruiting and consulting firm. This role is for one of our clients. To view other open roles, visit jobs.lead-advisor.com

Client Service Operations Associate

The Client Service Operations Associate will support Advisors and team members in providing excellent client care that expedites new account establishment and client requests. Excellence is established by ensuring timely and accurate new client account onboarding and quality service processing.

The CSO will collaborate closely with team members across the firm to ensure accuracy and quality as they contribute to financial plan implementation as well as ongoing service requests. Resolving problems and recommending process improvements focused on the client service experience.

What you will bring to the team: You are willing to serve with a positive attitude; strong people skills with the ability to communicate technical information for easy comprehension; detail oriented; goal focused; an experienced professional with an ownership mentality.

Tasks:

• Provide primary operational support and serve as an important part of the relationship team by driving the financial plan implementation process including preparing applications and related documents.

• Ensure timely client onboarding and manage new account process as needed for investments.

• Serve as needed in supporting preparation of new insurance applications and related illustrations.

• Follow through and follow up on team commitments to clients including client communications.

• Ability to execute on trade and investment instructions from advisors and other senior team members.

• Ability to gather, organize, and manage client information and paperwork, and planning documentation.

• Assist team members with existing investment account inquiries and service.

• Learns, maintains knowledge of, and shows ability to apply compliance standards

• Commits to grow into increasing level of knowledge related to wealth management, insurance, and holistic planning

• Builds familiarity with industry best practices and applies knowledge to client service and relationships

• Other duties as assigned

Required:

• Bachelor’s Degree in business, finance, accounting or related field.

• Financial Services, Accounting, or Banking industry experience

• Familiarity with Microsoft Office Suite, Outlook, Excel,

Desired Skills and Experience:

• Strong written and oral communication skills

• Ability to work in a fast-paced environment with a sense of urgency

• Ability and desire to become proficient in the knowledge of the financial services industry

• Licensure: Life, Health, Long-Term Care, and Securities Series 7 and 63 or 66 (license completion discussed upon hire if not current or in place)

Competencies Needed:

• Focused on complete client care and delivering on promises made to clients

• Attention to detail, focus, and follow-through are essential

• Committed to grow into increasing level of knowledge related to wealth management

• Ability to document work processes and ensure work is done accurately

• Publicly represent the firm’s strategic brand

Location: Hybrid schedule

Salary: 60-75k