11 Technical Support Specialist Jobs in Largo, FL
LeadsOnline LLC is Hiring a Technical Support Specialist Near Largo, FL
As a Support Specialist You Will
- Administer incidents and service requests according to current support procedures and protocols
- Use a methodical approach in gathering facts and performing diagnostics.
- Identify computer related hardware and software problems using base line configuration and training
- Escalate to the appropriate authorities for computer hardware and software issues falling outside the role and responsibility of the Support Specialist.
- Ensure that the customer/user is always aware of the status and progression of their Incidents and Service Requests.
- Validate and ensure that all established processes have been followed before any incident closures.
- Interact with Lead Support Specialists or Support Experts to validate and assist in the resolution of incidents.
- Maintain excellent verbal and written communication skills.
- The SS will receive and manage, as per established Standard Operating Procedures, support requests and open incidents from telephone calls and emails as required.
- The SS as the owner of the incidents assigned to him/her is responsible for the incident resolution from cradle to grave and for all communication with the users/customers and FT and contractor Field Services representatives.
- The SS is also responsible to document all relevant activities in the Support Management System(s) and to generate and manage Service Requests associated with the Incidents.
- Need to be fluent in all Support disciplines; maintain his/her skills current on all aspects of FT products and services.
- Maintain skill set current on System Operating Systems and third-Party applications used by Support Personnel and by FT products.
- Assist with Special projects as assigned by GCS Management
- Provide customer requested ad hoc reports. Collaborate with peers and colleagues to ensure quality and accuracy of all customer delivered reports.
- Candidates to possess a computer science / software degree or equivalent experience.
- One to two years’ experience as a Customer Service agent
- Qualification or certification in Operating systems; Windows
- Good skills in operating systems troubleshooting
- Need to be familiar with the ITIL standards (and successfully complete an ITIL Foundation exam) as well as other Support and Software industry Standards.
- Familiar with basic computer architecture (CPU, Network Cards, Peripherals)
- Familiar with networking protocols and associated hardware and infrastructure such as modems, routers, hubs, switches.
- Excellent communication and interpersonal skills
- Strong analytical and problem solving skills
- Trilingual (English/Spanish/Portuguese) required.
Vision insurance
Dental insurance
401(k)
Paid maternity leave.
Paid paternity leave.
Disability insurance
Requirements For Employment With Leads
- Must pass criminal background check.
- Must live locally within the Largo area.
- Must show documentation of eligibility to work in the U.S.
Apply Now
Job Summary
Full Time
IT Outsourcing & Consulting
$73k-90k (estimate)
09/11/2024
10/06/2024
leadsonline.com
PLANO, TX
25 - 50
2000
DAVID FINLEY
$10M - $50M
IT Outsourcing & Consulting
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The job skills required for Technical Support Specialist include Troubleshooting, Customer Service, Problem Solving, Networking, Operating System, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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