Position: Member Services Rep - AACU Home Equity Center-10108
Position Type: 2 Month Contract with possible conversion to direct hire
Position Location: Ft. Worth, TX
Description:
Responsible for reviewing home equity loan requests and assisting American Airlines Credit Union members with closing their loan.
Principal Duties and Responsibilities:

• Handle file set-up for home equity loans which includes providing appropriate disclosures to members, speaking with members about their loan terms, and reviewing the loan for closing
• Perform daily review on the Home Equity pipeline
• Process Closing Docs for home equity loans
• Process Property Condition Reports for Home Equity Loans
• Process Verification of Employment for Home Equity Loan applicants
• Perform booking of home equity loans
• Input home equity loan data into daily Excel spreadsheets
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications:

• High school diploma or GED
• Minimum of 2 years of previous experience, preferably in a credit union environment

Preferred Qualifications:
• Experience in mortgage lending
• Previous customer service experience
Knowledge, Skills & Abilities:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Knowledge of Loan Link and Episys System
• Ability to exercise excellent member and customer service skills
• Skilled in above average interpersonal and communication skills and professional telephone manners
• Ability to perform basic math calculations and analyze data
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team in a diverse environment
•  Ability to interact professionally with all employees and members
• Ability to learn quickly and adapt well to change
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to speak, read, and write Spanish is a plus
• Ability to effectively communicate with all levels both verbally and written
• • Ability to effectively prioritize work and meet deadlines
• • Ability to maintain satisfactory performance and attendance
• • Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

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