** Regional Retail Director**

** | Chicago, IL, United States**

Posted Date 1/31/2022 Description **Primary Duties and Responsibilities:**

* Provides operational leadership to multiple dispensaries, with a strong understanding of the market and patient needs, as well as anticipating future needs

* Work closely with cultivation and manufacturing to ensure proper inventory planning

* Maximizes retail productivity, sales and profit, while ensuring that standards of service excellence are continuously met and improved upon.

* Work closely with corporate Curaleaf to implement and drive brand initiatives, including overseeing the customer experience of the brand and community/patient/physician/governmental outreach within this channel

* Proactively collects voice of the customer feedback and uses feedback to implement new product offerings and assist in identifying trends and opportunities

* Ensures a world-class experience exists for our patients

* Understands and remains current on market demand for product offerings and ensures dispensary teams are trained to meet patient needs.

* Creates an environment in which a personal, customer-focused, and service-oriented mentality is standard. A critical element of the role will be to ensure that the environment and patient experience reflect Curaleafs vision and values

* Interacts closely with the Curaleaf compliance team to ensure all dispensaries and personnel follow State regulations, in all operations, processes, inventory management and protocol

* Continuously improves operational performance in the business while considering consistency in operational processes, and the needs of the organization

* Drives and influences productivity and cost saving opportunities in all operational components

* Cross functionally collaborates on product design, development, packaging and other channels to ensure the product meets the needs of the stores and continues to drive overall brand strategies

* Delivers Curaleaf training and reinforces service, product, operations and management expectations through training and development of store teams

* Maintains a presence in the field in order to effectively coach and support dispensary teams. Ensures operational priorities, processes and procedures are communicated, understood and executed consistently across all locations

* Provides financial budgeting, forecasting and reporting

**Qualifications:**

* Bachelors degree in business or related field required

* 5-7 years experience in retail store sales, operations, and leadership in a high-volume retail environment with at least 5 years of multi-store experience required

* Strong personnel management and retail operations knowledge, including

inventory control, loss prevention, retail POS systems, merchandising, customer

service and budget preparation

* Solid business and financial acumen and reporting skills

* Demonstrated track record in driving revenue and increasing store productivity

* A high-touch, credible, visible leader who could establish instant credibility and inspire the team

* Strong strategic skills with financial planning and operational savvy

* Excellent oral and written communication skills

* Excellent people and organizational skills

* Team player with the ability to gain consensus through collaboration and open dialogue

* A sense of urgency, high energy, and hands-on approach

* Frequent travel across multiple states is required

* Subject to background check per state cannabis requirements

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