Job Title: IT Support

Location: San Jose, CA

Duration: Contract

Responsibilities:

• Maintaining end user computer networks and systems including software, Active Directory, VPNs, routers, and other physical hardware.
• Providing remote and in person assistance to users with installation troubleshooting of Business software.
• Perform onboarding/offboarding, maintaining IT inventory including receiving of IT equipment, backup user data.
• Installing and configuring network equipment to update or fix hardware or software issues, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general.
• Updating virus protection software to keep data and communications protected.
• Responding to tickets or email assistance requests.
• Monitoring computer systems to improve network performance for computer systems and networks.
• Communicating networking issues to other employees and management, especially in training new users
• Fixing software and hardware configuration issues for users on-demand or from inspection of the systems
• Ensure all security applications are deployed on the laptops prior to deployment and verify use of the security tools.
• Test any computer patches and upgrades prior to deployment.
• Schedule computer patches and upgrades
• Create and evaluate installations for new software deployments.
• Support management with escalation of delivery impediments, risks, issues, and changes associated with product development initiatives and deployments.
• Support the application aspect of production, staging, and development environments working with infrastructure team, including developing and validating compliance with procedures related to disk space usage, monitoring solutions, deployment, conventions, access to the production and development environments, performance monitoring, code modification validation, scheduling, and more.
• Works across a cross functional team and with vendors to successfully identify, prioritize, and resolve issues and provide subject matter expertise for enhancements, developments, and operational improvements.
• Identify technical and process improvement opportunities and support management with implementing new processes.
• Actively participate in maintaining a safety culture and help to address safety issues.

EXPERIENCE

• Strong problem-solving, troubleshooting, cross-functional collaboration skills, and the ability to thrive in a fast-paced environment.
• Excellent communication skills with the ability to interact with a diverse group of stakeholders, including development, product owners, business stakeholders, and subject matter experts.
• Familiar with the standard safety and protective practices and ready to adapt to required safety policies, equipment, and gear.
• CompTIA A certification is a plus.

Primary Skills and Experiences:

• Azure Active Directory
• Microsoft Intune (MDM)
• Microsoft 365 Defender - Endpoints
• Google Workspace (Administration)
• IT Inventory management
• User support
• O365 Administration

Secondary Skills and Experience:

• Windows 11 Installation and configuration
• Microsoft SharePoint
• TeamViewer (Administration)
• Jira, Confluence
• SolidWorks, PDM (Administration, troubleshooting)
• LAN Administration (Cisco Meraki)
• Software and updates compatibility testing
• SOC 2 Compliance
• Password Managers (LastPass) Administration, training, and compliance
• Enterprise Wireless networks (Administration)
• Zoom, Greenhouse, Slack, Adobe Creative Cloud, GitHub (Administration)
• Linux (Raspberry Pi OS) user experience
• Managing Data Backup and restore
• Windows server (2016), QTS