The Network Technician's role is to plan and coordinate the design, installation, and connectivity of computer, network systems, camera systems, and phone systems throughout the United States and Canada. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links. The Network Technician will also troubleshoot network performance issues in a timely and accurate manner and provide end user training where required. The Network Technician will supervise independent contractors hired for special projects. This position travels 20-40% of the time.

ESSENTIAL RESPONSIBILITIES

• Install network, phone, and camera systems
• Assess near and long term network capacity needs and design and implement strategic plans to make certain capacity meets growing demand.
• In conjunction with other IT employees, create and maintain documentation as it relates to network configuration, mapping, processes, and service records.
• Develop and deploy methodologies for testing network performance and provide network performance statistics and reports.
• Oversee new and existing equipment, hardware, and software upgrades relating to network or telephone equipment.
• Develop and implement a replacement plan for network infrastructure components at local sites.
• Monitor the work of equipment vendors during installations and hardware performance issues.
• Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users and recommend and implement corrective solutions.
• Responsible for assisting with hiring, orientation, training and evaluating of IT support staff relative to duties, work schedules, agency policies, and state policies and procedures.
• Maintain confidentiality of all information.
• Assist other departments in the design and implementation of new technology to streamline operations.
• Meet with new and existing vendors to discuss needs, evaluate proposals, negotiate agreements, and monitor performance and potential cost savings.

MINIMUM REQUIREMENTS

• Bachelor's in Computer Science preferred or 2 years of network experience
• CCNA preferred
• At least 2 years cabling experience.
• 2 years experience with Cisco Meraki.
• Experience with LAN, WAN and WLAN design and implementation. Ability to engineer routers, switches, and access points.
• Proven analytical and problem solving skills.
• Strong project management skills.
• Knowledge and understanding of, and ability to create and maintain technical documentation.
• Ability to conduct research on networking issues, and products.
• Must be willing and able to run Network cable as required to complete projects
• Ability to lift 40lb or above, build network cable and climb ladders.
• Ability to adapt to situations, create on the fly solutions to problems.
• Good interpersonal skills; good verbal and written abilities, able to present self in a professional, businesslike manner.
• Highly self-motivated with a keen attention to detail.
• Availability to work occasional evening and weekend hours or be called for emergencies.

Desired Skills and Experience

Cisco Meraki

LAN

WAN

WLAN

CCNP