Job Title: NOC Technician

Job Location: San Diego, CA 92105

Job Type: Full time; Direct Hire; 100% Onsite

Salary Range: $45,000 - $76,000

Job Profile Summary: The Network Operations Center (NOC) Technician is a proactive and independent professional responsible for monitoring and analyzing the organization's network and systems infrastructure. This includes Windows and Linux servers, MS SQL, IIS, Apache, Azure SaaS/PaaS, Microsoft 365, VMware virtualization, Active Directory, mobile devices (BYOD and corporate owned), HPE/Aruba, Meraki, VeloCloud, and IoT medical devices. The role involves monitoring, analyzing, and troubleshooting all systems and networks, as well as assisting in incident troubleshooting and root cause analysis. The NOC Technician also supports disaster recovery and business continuity processes, analyzes configuration changes, and ensures the security, reliability, and availability of the infrastructure.

General Job Description:

• Monitor and analyze the operation of our wide-area, local area, and wireless networks, including associated hardware, software, and SaaS solutions.
• Act as an escalation point for IT Technical Support staff for system or network-related incidents.
• Assist in installing, monitoring, and administering network extensions for new sites, systems, and equipment.
• Monitor and evaluate Internet and Intranet web site usage for performance, capacity planning, and security policy compliance.
• Assist troubleshooting physical DELL & HPE servers, SAN/NAS storage appliances, VMware, LAN/WAN/WLAN equipment, Azure SaaS/PaaS, integrations, and software problems.
• Understand and interpret error conditions and messages, assisting in performing required corrective actions.
• Perform other duties as assigned.

Education/Certifications/Licenses/Registrations:

• Ability and means to travel within San Diego County as needed.
• Proof of liability and property damage insurance on the vehicle used is required.
• Driver requirements: Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle-related suspensions/reinstatements; No DUI, reckless, or felony driving within 7 years.
• At least 2 years of experience in Information Systems and installation, configuration, administration, and management of data network hardware and software.
• High school diploma or equivalent.
• CompTIA A required.
• CompTIA Network , Microsoft Technology Associate, CompTIA Security , and Cisco CCNA preferred.
• Or equivalent combination of education and experience meeting required certification requirements.

Experience/Specialized Skills (including Language):

• Intermediate level knowledge and training in network management, TCP/IP troubleshooting, and a wide array of hardware and software technologies.
• Detail-oriented with a commitment to consistently high-quality work.
• Self-sufficient, innovative, and able to work under minimal direct supervision.
• Some training and experience in server and network hardware and software, including MS Solutions, VMware, and Azure virtualization.
• Intermediate level troubleshooting and diagnostic skills.
• Working knowledge of current concepts of network and system design, including LANs, WANs, WLANs, segmentation, gateways, routers, network switches, hubs, TCP/IP, Ethernet protocols, OS, CIS hardening, GPO, virtualization, Just in Time Access, Just Enough Access, API/information integrations, identity Provider/SSO, high-availability, and backup/restore best practices.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.