3 Service Desk Technician II Jobs in Huntington, CA
Ledgent Technology is Hiring a Service Desk Technician II Near Huntington, CA
Job Location: Huntington Beach, CA 92649
Job Type: Contract- to- Hire, 100% Onsite
Job Schedule: Monday - Friday; 8 am - 5 pm
Salary Range: $60,000 - $70,000
General DescriptionWe are looking for a competent Service Desk Technician II to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Job Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
- 3 years of technology support experience.
- Proven experience as a Service Desk Technician II or other customer support role.
- Tech-savvy with working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills.
- Customer-oriented and ability to work under pressure.
- General experience with server environments.
- Ability to install, configure, and troubleshoot.
- Experience with Microsoft Windows 10 configuration.
- MSP experience.
- Remote Desktop Services experience.
Job Summary
Full Time
$55k-68k (estimate)
05/19/2023
07/19/2024
The job skills required for Service Desk Technician II include Troubleshooting, Service Desk, Computer Systems, Microsoft Windows, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician II positions, which can be used as a reference in future career path planning. As a Service Desk Technician II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician II. You can explore the career advancement for a Service Desk Technician II below and select your interested title to get hiring information.
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