8 Technical Support Representative Jobs in Frederick, MD
Ledgent Technology is Hiring a Technical Support Representative Near Frederick, MD
Temp-to-Hire
Remote
$20-$25/hr
*Must use personal equipment*
Job Overview: We are seeking a highly skilled and motivated Customer/Technical Support Specialist to join our team on a temp-to-hire basis. The successful candidate will provide exceptional support for our client's products and online platforms, handling customer inquiries, troubleshooting issues, and ensuring timely resolution of cases. This role requires excellent problem-solving skills, strong interpersonal communication, and the ability to adapt quickly to changing job duties and processes.
Education Requirements
- Bachelor's Degree OR
- High School diploma or GED with 2 years of experience in a customer/technical support environment
- Preferred: Degree in MIS, Information Technology
- Experience working in a support center or equivalent environment
- General troubleshooting skills, including computer, browser, and network issues
- Ability to be proactive and prioritize issues
- Detail-oriented with strong problem-solving skills
- Excellent interpersonal skills
- Strong written and verbal communication skills with the ability to articulate complex information clearly
- Effective time-management skills with the ability to establish reasonable and attainable deadlines for resolution
- Ability to follow up and manage open cases until resolved
- Flexibility to work a changing schedule and adjust quickly to new job duties and processes
- Troubleshoot and resolve customer and employee issues for products and online platforms
- Create and manage cases received through phone, email, and Salesforce
- Complete routine/daily requests and manage long-term projects
- Handle multiple cases simultaneously, providing updates until resolution
- Work with customers to quickly identify and resolve their issues
- Provide timely and accurate customer feedback
- Walk customers through a series of actions to resolve problems
- Follow up with customers to ensure issues are fully resolved
- Escalate issues to the appropriate team (technical, content, product management) and liaise between them and the customer
- Provide support in the form of procedural documentation and keep the team informed of new issues or process updates
- Support co-workers and promote a positive work environment
- Cross-train on other products, systems, and processes
- Participate in product or system testing and reviews as required
- Ability to work independently using personal equipment
- Strong organizational skills and attention to detail
- Ability to handle confidential information with utmost discretion
Job Summary
Full Time
$60k-77k (estimate)
06/07/2024
07/05/2024
The job skills required for Technical Support Representative include Troubleshooting, Technical Support, Problem Solving, Time Management, Initiative, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.
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