Summary
A LWG Midas Store Manager exemplifiesprofessional integrity,strong leadership skills,robustbusiness acumen, extensive knowledge of automotive industrypractices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while managing daily business operations.A Store Manager must exercise discretion and independent judgment with respect to matters that significantly impactbusiness operations.
Essential Functions, Duties, and Responsibilities

• Manage daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
• Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
• Analyze and monitorkey performance indicators (KPIs) to track shop performance and identifyareas for improvement.
• Develop and implement strategies for customer retentionand future business growth to maximize and exceed business objectivesand sales and profitability goals.
• Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes but is not limited to achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly.
• Oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs and expenses, responsible use of P-Card, payroll management, injuryand damage claims, and more to support business objectivesand budgets.
• Act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.
• Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices.
• Ensure test drives are conducted correctlyand in accordance withcompany policy, procedures, safety best practices, and traffic laws.
• Maintain a clean, organized, and safe work environment in accordance withcompany policies and OSHA regulations.
• Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
• Collaborate with senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.
• Perform other duties as assigned.

Supervisory Responsibilities

• Direct supervisory responsibility,including the authority todirect, train,develop, mentor, support, evaluate, and effectively discipline employeesto ensure high-quality workmanship, customer satisfaction, and workplace culture.
• Participates inand provides recommendations forthe hiring, firing, advancement, promotion, or any other change of status of other employees.
• Lead and fostera strong, inclusive, and cohesiveteamenvironmentand culture to effectively valueand developemployees, exceed business goals,and provide legendary customer service.
• Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programsthrough conducting team meetings, training, audits,and more.
• Managethe workflow, quality of work,and work schedulesfor all employees.

Required Competencies

• Strong senseof integrity.
• Excellent people management skills.
• Excellent analytical, decision-making, and problem-solving skills.
• Excellent active listening skills.
• Excellent verbal and written communication skills.
• Excellentinterpersonal, supervisory,diplomacy, and leadership skills.
• Excellent sales and customer service skills.
• Extensiveknowledge ofthe automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
• Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
• Excellent organizational skills and attention to detail.
• Excellent time managementskills.
• Proficient with technology, computer,and software systems,including Digital Vehicle Inspections (DVI).
• Proficient in inventory and expense management.
• Ability to thrive in a high-paced sales environment.
• Ability to provide and receive constructive feedback.
• Ability to managepriorities, multitask,and complete objectiveswith minimal supervision.
• Ability to meet consistent attendanceexpectations.

Required Education, Credentials, and Experience

• Minimum age requirement of eighteen years.
• An active and unrestricted driver’s license is required.
• A high school diploma or equivalent is required; a bachelor’s degree in business management or a related field is a plus.
• A minimum of three years of related experience is required.
• A minimum of threeyearsof managerial experience is preferred.

Work Authorization & Employment Eligibility

• Must be legally authorized to work within the United States while employed by Leeds West Groups.
• Successful completion of background check.
• Successful completion of a Motor Vehicle Records (MVR) check and ability to maintaina clean driving record.

Workplace Culture, Conduct,and Expectations
In support of a positive, professional, safe workplace culture and environment, we adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination in accordance withour company policies and employment laws, as applicable. Additionally, employeesare expected to conduct themselves positively, respectfully, ethically, and professionally.
Work Environment
This job operatesin afast-pacedautomotive retail and repair environmentwhere employeesare regularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment,fluids, and chemicals. The proper enforcement and use of Personal Protective Equipment (PPE), adherence to uniform standards, and compliance with OSHA safe workplace standards are required.
Physical Demands
This position requires physical strength, agility, dexterity, and endurance to successfully perform the essential job functions in a demanding and dynamic environment.
This position requires frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions; frequentlifting and carrying heavy parts and equipment weighing up to 50 pounds or more; physical endurance to work long hours in a fast-paced environment, often under tight deadlines;precise hand-eye coordination and manual dexterity; and adequate vision, hearingandspeakingabilities.
Position Type/Expected Hours of Work
This full-time, salary(overtime exempt), onsite position requires at least 50 hoursof work per week. Business operations are Monday through Saturday and Sunday at various locations. Hours of operation and days of work may vary by location, business needs, and work schedules. This position regularly requires long hours and frequent weekend work.
Travel
This position requires up to 25% travel between local stores. Overnight travel requirements are less than 5% unless on a particularassignment. Travel and mileage reimbursements may apply, subject to Company policy.
Equal Employment Opportunities
Leeds West Groups providesequal employment opportunities to all employees and employment applicants without regard to race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity and expression, age, ancestry, citizenship, physical or mental disability, genetic information, marital status, veteran status, or any other classification protected by applicable local, state, or federal laws.
Leeds West Groups meets allits obligations under the Americans with Disabilities Act and state and local disabilities laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functionsof their jobs.For questions about the reasonable accommodationsprocess or to request a reasonableaccommodation, please contact Human Resources.
Other Duties
Please note that this job description is not designed to cover or containa comprehensive listing of the activities, duties,or responsibilities required ofthe employee for this job. Duties, responsibilities,and activities may change at any time,with or without notice.
Benefits

• Health, dental, and vision insurance
• Flexible and health savings account options
• Retirement savings plan
• Voluntary life and disability insurance plans
• Paid time off and holidays
• Pay incentive programs
• Performance awards
• Professional development opportunities and reimbursements
• Employee discounts on automotive services and products