The maintenance worker is to assist the superintendent in maintaining the physical integrity of the property. This involves insuring a safe, secure and comfortable living environment for residents, visitors and staff. The maintenance worker will carry out assigned duties in a safe manner and other duties as requested by the Superintendent.

Duties and responsibilities

A building maintenance worker must possess a variety of skills encompassing most of the construction trades, handling that require basic skills as an electrician, carpenter, plumber, mechanic, painter, HVAC technician and roofer, as well as be able to perform all the responsibilities of a porter, should the situation warrant. The building maintenance worker must always remain aware of their limitations and request the services of a professional when the worker’s lack of expertise requires it. Maintenance workers might touch up paint in the lobby, repair a faulty house lock, troubleshoot an open electrical short and replace a faucet, carry an extension ladder, use a 14-pound sledge hammer, all in the same day.

• Plumbing:includes the repair, replacement or installation of faucets, pipes, toilets, garbage disposals, dishwashers, water-dispensing refrigerators, and washing machines.
• Electrical: includes the troubleshooting, repair, replacement or installation of power switches, fuses, wall sockets, ceiling lights, and ceiling fans,.
• Drywall/Plaster repair:includes filling in small holes caused by nails and minor dings from normal wear and tear most commonly performed between the time a tenant vacates a unit and a new renter assumes occupancy.
• Painting:includes minor touch-ups following damage repair and new coats of paint applied to unit walls between the time a tenant vacates a unit and a new renter assumes occupancy.
• Appliance repair:includes the repair, replacement or installation of major household appliances, such as refrigerators, dishwashers, range ovens, washers and dryers, and air conditioners.
• Grounds keeping:includes mowing grass, pulling weeds, trimming and pruning trees and shrubs, watering lawns and plants, replacing light bulbs along pathways and parking areas, sweeping or raking leaves, and tidying up bark or other ground covering.
• Cleaning/housekeeping:includes maintaining a tidy appearance in shared community locations, such as the leasing office lobby, clubhouses, and fitness or recreational areas. Also includes cleaning fixtures, floors and other surfaces in vacated units before new renters assume occupancy.
• Snow removal:includes shoveling, blowing or plowing snow away from covered walkways and driveways, and laying down rock salt atop icy surfaces to prevent slipping.
• Customer service:includes professional, prompt and courteous correspondence with renters when scheduling and providing maintenance services, and with contracted vendors that provide additional facility services.
• Time management:includes maintaining an organized scheduling and tracking system, usually on a computer, to effectively complete all maintenance requests in a timely manner and in the order by which they were received or by level of urgency.
• Represent the Company in a professional manner as reflected by personal appearance, attention to detail, jobsite cleanliness, customer service and safety.
• Document and record all work, purchases, deliveries, accidents, and any other related items in a timely, professional manner.
• Respond to emergencies as needed including nights and weekends, being on-call with a cell phone.
• Record all inspections and related maintenance on appropriate forms in an accurate and timely manner.
• Prioritize all work to minimize vacancy loss, prevent property damage, and provide service to residents.
• Inventory Control: Be knowledgeable of inventory levels of spare parts and supplies and inform the Superintendent of shortages.
• Mechanical systems: Inspect and maintain boilers, pumps & other mechanical systems. 

Qualifications

Qualifications include:

• Appearance: Neat, clean well groomed appearance
• Education: High School Graduate or G.E.D. Read, write,& speak English
• Proficient knowledge: Knowledge of carpentry and building maintenance, safe operation of basic hand and power tools, oil burner systems, heating and ventilation systems, electrical systems, appliance maintenance and maintenance, workplace safety and safe lifting and handling procedures, as well as the knowledge of when to contact qualified service personnel.
• Skills: An employee in this position must be knowledgeable and skilled in a variety of trades (see above)
• Abilities: Applicant must have the physical strength to lift cleaning materials and heavy equipment, physical stamina for being on their feet all day
• Other characteristics such as personal characteristics: Interpersonal skills are necessary for interacting with building occupants and other staff members. 
• Professional Certification: FDNY certificates of fitness for operating a low pressure boiler, residential sprinkler systems helpful.
• Experience: 3 years’ experience in general building maintenance.
• Must pass criminal background check and drug screening test.
• Excellent problem solving and conflict resolution skills.
• Experience working with people of different income levels and ethnic backgrounds.
• Excellent communication and interpersonal skill

Physical requirements

The Building maintenance worker has a physically strenuous and demanding job. He/she will be lifting, pulling and managing heavy equipment and objects. The Building maintenance worker will have to work in all weather conditions, and must be prepared for both extreme heat and cold.

Have constant need (66% to 100% of the time) to perform the following physical activities:

• Bend/Stoop/Squat/Kneel: Perform routine maintenance/repairs, pick up tools and needed equipment.
• Climb Stairs: Service requests, make-ready needs for 2nd and 3rd floor apartments.
• Push or Pull: Move equipment, appliances, open and close doors, etc
• Reach Above Shoulder: Perform routine maintenance/repairs, stock and remove equipment, parts, etc.
• Climb Ladders: Perform routine maintenance/repairs.
• Grasp/Grip/Turning: Handle tools and equipment, perform routine maintenance/repairs.
• Finger Dexterity: Handle tools and equipment, perform routine
• Lifting/carrying (supplies, replacement parts, ladders, etc.):
  • Over 150 lbs.: Rare need (less than 1% of the time)
  • 75 – 150 lbs.: Occasional need (1% to 33% of the time)
  • 25 – 75 lbs.: Frequent need (33% to 66% of the time)
  • 1 – 25 lbs.: Constant need (66% to 100% of the time)

NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washer/dryers, refrigerators, A/C units, abandoned sofas, etc.