Essential Duties and Responsibilities include the following:

• Reach out to new customers same day and confirm upfront expectations
• Provide the highest level of service possible to each customer
• Maintain regular and consistent, professional communication and updates with all customers
• Submit the job documentation to PC’s for job submission per Legacy standards (all paperwork, photo-documentation, notes, measurements and pertinent details)
• Explain insurance paperwork and/or estimates to customers
• Provide information and documentation to the Supplement and Invoicing team to get a price agreement finalized with the insurance company as needed (including all supplements/estimates, etc.)
• Provide all construction details pertinent for Production to properly plan and execute repairs according to the damages present, all pre-existing conditions of the home, local building code requirements, and the agreement with the customer
• Responsible for coordinating all work orders, material selections, upgrades for each customer
• Responsible for investigating additional revenue opportunities through upgrading products and introducing additional trade work not covered by the Insurance Company
• Manage accounts through the AccuLynx workflow for each customer
• Explain invoices to customers and collect all payments from customer

Benefits

• Employee will receive $700.00 per month for vehicle allowance
• Health, Dental, Vision, Life Insurance Benefits
• 401k plan
• 10 Days Allowable Time Off (“ATO”) Annually 8 Annual Holidays (Time Off)
• Direct deposit payroll
• Employee Assistance Program