About the Role: As a Regional People Business Partner, your role is pivotal in managing employee relations escalations within the region. You will serve as the primary point of contact for resolving complex People issues, ensuring adherence to company policies and local regulations while enhancing retention and employee satisfaction. Collaborating closely with partner companies, you'll proactively address common issues and implement performance improvement plans as needed. Additionally, you'll lead strategic People projects such as policy updates and compensation reviews, aiming to refine and optimize People processes. Building strong relationships with key stakeholders at partner companies to align People strategies with business objectives, offering expert advice and fostering a consultative partnership. Your responsibilities also include ensuring compliance with local regulations and mitigating People-related risks through proactive measures.

About Us: Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30 leading local brands across 16 states, and we are rapidly expanding our footprint. We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies with over $5bn of assets under management, and ZBS Partners, a leading roll-up incubator.

Key Responsibilities:

• Act as the primary point of contact for employee relations escalations within the region.

• Investigate and resolve complex People issues, ensuring compliance with company policies and local regulations.
• Provide guidance and support to People teams at partner companies for effective issue resolution.
• Work with local partners to proactively address common issues resulting in improved retention, employee satisfaction, etc.
• Create and deliver performance improvement plans for employees with local Partner People staff when appropriate.
• Work with Partner Support and local Partner teams on performance management, labor utilization, and related operational processes to improve efficiency and performance in assigned region.
• Lead and contribute to People projects, including policy updates in coordination with the Partner Support People Team, performance and compensation reviews, and other initiatives aimed at enhancing People processes and practices.
• Collaborate with cross-functional teams to ensure successful implementation of People projects and initiatives.
• Work closely with regional and local leadership on project roll outs to improve buy-in and adoption.

• Establish strong relationships with key stakeholders at partner companies to understand their unique People needs and align People strategies with overall business objectives.

• Provide expert People advice to partners, fostering a consultative and collaborative People partnership.
• Provide support and guidance to site level People where appropriate including tactical training and problem resolution for items such as HRIS requests, payroll processing, benefits, onboarding, and offboarding.
• Ensure People practices and policies comply with local regulations and company standards.
• Identify and mitigate People-related risks through proactive measures and continuous monitoring.
• Participate in LSP People team Meetings
• Assisting on new initiatives for the LSP People team by providing input and feedback
• Rolling out LSP People strategic initiatives to your partner group by hosting weekly or bi-weekly meetings and lead training efforts.
• Work collaborative with peers on analyzing employee survey data and creating actionable improvement plans with local Partners.
• Closely support and be involved with assigned region Partners on delivering a world-class employee experience – champion LSP and Partner culture initiatives, LSP core values.

Qualifications:

• Bachelor’s degree in human resources, Business Administration, or related field.

• 7 years of experience as an HR/People Business Partner or similar role.
• Strong understanding of employment laws, regulations, and HR best practices.
• Excellent communication, interpersonal, and relationship-building skills.
• Demonstrated ability to provide effective coaching and guidance to managers and employees.
• Exceptional problem-solving and conflict resolution abilities.
• Proficient in HRIS systems and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• High level of integrity and ability to handle sensitive and confidential information.
• Ability to frequently travel within the assigned Region as needed. Less than 10%, can primarily be done remotely.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Preferred Qualifications:

• HR certification (e.g., SHRM-CP, PHR) is a plus.
• Prior experience in home services industry with highly distributed employee workforce is preferred.
• Prior experience in multi-generational talent planning, compensation planning, and talent management.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance Pay directly tied to results – Get what you deserve
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
• We invest in your future – leadership training that directly results into bigger career opportunities
• Learn on the job – continuous education stipends available

Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30 leading local brands across 16 states, and we are rapidly expanding our footprint.

We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies with over $5bn of assets under management, and ZBS Partners, a leading roll-up incubator.

Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.