21 Guest Service Agent Jobs in Reno, NV
Legacy Vacation Club Services is Hiring a Guest Service Agent Near Reno, NV
Join Our Team and Make a Sustainable Impact!
At Legacy Vacation Resorts, our core values are people-centric, forward-acting, experience-focused, and environmentally-driven. Join us to:
- Foster meaningful connections in a supportive environment where the person is the core of every decision.
- Drive innovation and shape the future of hospitality by daring to take risks and embracing change.
- Create unforgettable moments for guests and personal growth for our team by delivering great experiences to all.
- Lead in sustainable practices and maximizing our actions to minimize our impact on the environment.
Join us and be part of a Team dedicated to exceptional hospitality and environmental stewardship.
Apply now and help us create a brighter, greener future!
POSITION SUMMARY:
The Guest Service Agent provides outstanding guest service to all who come to the Front Desk, creates a memorable vacation experience
Essential Functions:
- Timely and accurate check-in/check-out guests
- Provide courteous, professional guest service, and resolution of all guest inquires
- Understand and practice all of Legacy Vacation Resorts Front Office Standards Manual and effectively perform, “The Six Principles” of the front office
- Provides information on the resort, amenities, activities, local area attractions, events, and directions, etc.
- Answers all incoming calls following the phone etiquette on the Front Office Standards Manual
- Learn resort software and be able to post transactions in RCC as necessary
- Accurately complete all Front Office reports and documentation required i.e. MOD report, welcome calls
- Complete cash and credit card transactions accurately and efficiently
- Communicates accurate information of room moves, status in the systems and to departments affected
- Constant communication with the Housekeeping department for room status updates
- Reconciliation of the assigned cash bank during shift
- Responsible for upkeep of all areas in the front lobby accessible or viewed by guests i.e. refreshment area, collateral
- Complete various additional tasks and assignments as needed
Job Summary
Full Time
$28k-37k (estimate)
05/19/2023
11/06/2024
The job skills required for Guest Service Agent include Guest Service, Front Office, Housekeeping, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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