Job purpose

Answer incoming calls from current and potential clients to complete intakes, provide status updates, answer inquiries, handle complaints, and provide information. The Call Center Agent is the liaison between our company and its current and potential customers. The Call center agent should be able to accept ownership for effectively assisting callers, and keeping client satisfaction at the core of every decision and behavior.

Duties and responsibilities

• Be at your desk and available to take calls at any time that you are clocked in
• Answer phones promptly and courteously utilizing company procedures.
• Provide accurate, valid and complete information by using the right methods/protocol
• Responds to caller general information requests and/or inquiries; refer caller’s to the correct regional office
• Complete all intakes in a timely mind maintaining an appropriate average handle time
• Enter all data accurately, confirming information that you enter
• Effective de-escalation of angry/upset callers
• Ensure caller expectations are met by following up as promised
• Refrain from work avoidance by completing every possible intake on the first call
• Meet Quality Assurance Requirements
• Maintain a positive work atmosphere with a culture of respect for others.
• Other related duties and responsibilities as assign by your manager or supervisor

Required Skills

• Client Focus
• Client Service
• Data Entry Skills
• Listening Skills
• Multi-Tasking
• Problem solving skills
• Attentiveness to detail

Job Type: Full-time

Pay: $10.00 - $11.00 per hour

Schedule:

• Monday to Friday

Language:

• Spanish (Preferred)

Work Location: In person