9 Customer Care Specialist I Jobs in Dayton, OH
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Legrand AV is Hiring a Customer Care Specialist I Near Dayton, OH
GENERAL PURPOSEThis position is responsible for providing information about the Company’s products and resources to customers and sales team members placing inquiries via phone, e-mail, or other communication channels. This position also performs other functions and follow-up activities related to product returns, customer care, order entry and order management.
Duties And Accountabilities
- Respond to requests and inquiries received via phone, e-mail, chat, text or fax by providing accurate information regarding pricing and availability, order tracking information, cross reference look ups, and product solutions (e.g. projection screen, building mounting, rack configuration, camera specification, etc.) for our customers
- Enter orders received via e-mail, EDI, phone or other communication channels
- Follow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure world class customer care
- Assist customers in navigating to and using website
- Process incoming requests from customers for returns and/or credit within brand guidelines, and, when applicable, giving estimates for repair and providing follow up to ensure timely processing
- Respond to customer non-technical problems in a timely fashion
- Identify opportunities to cross-sell or up-sell products from customer-initiated contacts
- Enter customer feedback tickets into SAP on a timely and consistent basis, regarding the types of calls and inquiries being received
- Maintain current knowledge of company products and processes through training and other available resources
- Follow established procedures to complete work
- Perform work at or above pre-established performance objectives
- Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in Safety Programs, initiatives, and investigations.
- Demonstrate our core values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability
- Ability to multi-task and manage several duties simultaneously is essential
- Demonstrated customer-focus orientation
- Outstanding listening, comprehension and oral/written communication – including grammar, spelling, punctuation and writing composition skills
- Strong attention to detail, organization and follow-through skills
- Strong problem-solving skills
- High degree of professionalism including flexibility and willingness to change schedules to meet customer needs
- Proven ability to work independently and as a member of a team
- High degree of confidence and resourcefulness
- Proven reliability – attendance and punctuality
- Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages
- Strong 10-key and keyboarding skills
- High school diploma or equivalent with minimum of three years of customer care experience, preferably in a product support call center affiliated with manufacturing
- Scheduled hours for employees in this position vary by location to support business hours
- Overtime and weekend hours may occasionally be required
- Bachelor’s Degree in marketing, sales, finance, or other business-related field
- Previous experience with SAP application and contact management (ACD) system
- While performing the duties of this job, the employee is regularly required (for the majority of the working day) to sit and make coordinated movements of the fingers for data entry on a keyboard.
- General office (call center) environment
Legrand is an equal employment opportunity employer.
For California residents, please see the link for the Privacy Notice for Candidates. California law requires that we provide you this notice about the collection and use of your personal Information.
Job Summary
Full Time
$51k-66k (estimate)
07/04/2023
06/26/2024
legrandav.com
Eden Prairie, MN
<25
Related Companies
The job skills required for Customer Care Specialist I include Problem Solving, Call Center, Customer Care, Written Communication, Attention to Detail, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist I positions, which can be used as a reference in future career path planning. As a Customer Care Specialist I, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist I. You can explore the career advancement for a Customer Care Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
Similar Jobs
Popular Articles
