Job Title : Hospitality Specialist

The Hospitality Specialist is responsible for interacting with resort guests and owners via the phone or in-person to gain or provide information in response to inquiries or requests with the ability to deliver superior customer service.

MUST HAVE TIMESHARE, HOTEL OR MOTEL FRONT DESK BACKGROUND.

Responsibilities :

• Responsible for the efficient and courteous operation of the front desk.
• Responsible for checking guests in / out in the most efficient and courteous manner. Collect balances and post appropriate room charges.
• Answer and transfer calls from the switchboard using proper telephone etiquette.
• Answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow-up calls to all guests’ issues.
• Send confirmation letters to owners / guests.
• Coordinate with all other departments to ensure a smooth response to guest’s requests.
• Process all incoming revenue from all departments daily.
• Open and close out credit card machines and cashier audit reports.
• Balance out cash drawer, process advance deposits when making reservations, collect money and post the transactions from other departments.
• Order office supplies as needed.
• Prepare night audit daily.
• Enter maintenance and service requests in SPI in a timely manner.
• Make reservations most courteously and efficiently.
• Run reports and correct errors prior to guest check-in.
• Perform any other inventory management changes as directed by the supervisor or manager.
• Prepare check-in packets for the upcoming week.
• Make rental calls to notify owners whether their villa is rented or not.
• Respond to online reviews.
• Reconcile rentals for the previous month.
• Check online travel agents for rental inbounds.
• Daily post office and banking run.
• Block RCI points for unpaid accounts.
• Manage RCI banking, membership changes and cancellations.
• Other duties as assigned.

Last updated : 2024-05-06