Description

The Digital Modernization Sector at Leidos currently has an opening for a Senior Level IT Field Services Engineering Technician at the NASA Johnson Space Center in Houston, Texas. This is an exciting opportunity to leverage your technology skills and experience supporting the AEGIS contract with NASA Audio-Visual Collaboration Solutions Equipment and Conference Room end-user support, and the NASA IT Infrastructure.
Primary Responsibilities
The Senior IT Field Technician will be responsible for:
Providing advanced equipment touch support for conference room and networking equipment and devices, resolving incident tickets, work orders, performing problem investigations and collaborating with engineering resources on problem resolution and service installation and validation.
Installing, supporting, and/or maintaining LANs and/or WANs, audio visual conferencing equipment, and evaluating and recommending networking product and software upgrades.
Performing technical analyses of software, hardware and transmission facilities using various diagnostic tools in support of efficient network operations and audio visual equipment.
Manage conference room technologies such as audio-visual equipment, video conferencing systems and Surface Hubs.
Demonstrating a high level of customer service, professionalism, end-user support to a large mission-oriented customer.
Identifying, diagnosing, and resolving technical problems related to network failure/integrity and usage of PC hardware and software including conference room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices.
Utilizing existing knowledge while building additional knowledge of the company, client, and processes.
Resolving incidents according to service level agreements for IT and AV equipment.
Solving a range of straightforward problems and providing ad-hoc conference room equipment training to end-user customers and room operators.
Analyzing possible solutions using standard procedures.
Completing work with minimal level of guidance and direction.
Solving basic to advanced problems by analyzing possible solutions using experience, judgement, and precedents.
Adhering to defined quality and configuration management processes and procedures.
Explaining information to others in straightforward situations.
Ensure equipment and services provide a consistent and high quality end-user experience.
Basic Qualifications
BS degree in Information Technology, Computer Science or related field or 10 years of experience in lieu of degree.
10 or more years of relevant IT experience
5 years of conference solutions support, end-user support and training, and end user experience.
5 years of audio-visual equipment troubleshooting and issue resolution and repair.
5 years' experience troubleshooting complex A/V and IT equipment issues.
3 years' experience configuring and troubleshooting audio visual controller equipment, devices, displays, cameras, speakers, mics, and understanding of desktop conferencing applications.
3 years' experience troubleshooting networking equipment and attached devices.
Ability to work flexible hours, i.e., weekends or late afternoons and evenings.
Preferred Qualifications
Experience with large enterprise IT and audio-visual infrastructure clients.
Experience with NASA
Salary range - $48.07/hr - $55.29/hr
Original Posting Date: 2024-06-13
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range: Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.