R-00138365 Description Leidos is seeking a IT Infrastructure Technical Project Manager to be part of the mission solution and help lead SSA’s Digital Modernization Strategy. Join one of our high performing teams responsible for building the next-generation enterprise APIs and modern responsive user interfaces, supporting the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. We are a team of forward-looking professionals in need of a strong candidate with these key required skills : The IT Infrastructure Technical Project Manager Lead will serve as the key technical resource leading the strategy and all project management aspects for the development, support, and maintenance of Infrastructure services such as ServiceNow and Contact as a Service (CCaaS) initiatives. The successful candidate will have fluency in the processes and module development principles that enables effective communications with stakeholders to develop enterprise business solutions for our customer that leverages industry processes and best practices. If this sounds like a mission you want to be a part of, keep reading! TEAM CULTURE Your passion and values might be a good fit for our teams if you answer “yes” to the following questions: * Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?
* Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
* Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
* Are you comfortable with proactive outward communication and technical leadership?
* Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
* Do you have the flexibility, creativity, and resilience to pivot the mission for success?
* Do you have the courage to make tough ethical decisions with pride, transparency, and respect? MENTORSHIP & CAREER GROWTH Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced team members will be assigned to new hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset. DAY TO DAY RESPONSIBILITIES Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. Find your “Why” with us and take your place in our Leidos Family!! * Serve as the ServiceNow Technical Project Manager for multiple infrastructure projects.
* Strategize with and manage vendor relationship for various products * Provide Project management leadership - effectively drive the project schedule, deliverables and manage project risks.
* Facilitate effective communications within a complex matrix organization (internal/external teams).
* Facilitate requirements gathering that can effectively be translated into customer acceptance documentation.
* Work closely with SMEs and Engineers in designing and developing solutions that meet the customer requirements.
* Participate in discovery sessions and process definitions with the project team and developers. FOUNDATION FOR SUCCESS ( Basic Qualifications ) * Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field. Experience may be substituted in lieu of BS degree
* Masters or Doctorate degree may substitute for required experience.
* 12 years of experience as an IT infrastructure technical project management.
* 7 years of experience with ServiceNow platform and effective in setting a clear vision based on ServiceNow capabilities and industry best practices.
* Knowledge and experience with CCaaS solutions implementation.
* Must be able to obtain and maintain a Public Trust. Contract requirement. *** Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD *** Selected candidate must be willing to work on-site at least 2 days a week. FACTORS TO HELP YOU SHINE ( Required Skills ) These skills will help you succeed in this position: * IT Technical Project Management Leadership (PMP required).
* Effective leadership communications and team player (externally /externally).
* Knowledge of Asset Management, IT Service Management, Governance/Risk/Compliance ServiceNow Modules.
* Experience with CCaaS Applications (i.e., AWS Connect or Genesys).
* Experience designing and developing ServiceNow process flows/workflows.
* Effective executive/stakeholder level briefings.
* Familiarity with modern front-end build pipelines and tools.
* Excellent communication and written skills HOW TO STAND OUT FROM THE CROWD (Desired Skills) Showcase your knowledge of modern development through the following experience or skills: * Ability to focus and drive team to meet Project Plan milestone dates.
* Provide guidance and assistance to project resources to meet defined deliverables. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find your passion in a team environment where all members are valued regardless of contractor or employee status. We are excited for you to take your place in our Leidos Family. Are you an US citizen, US resident, or Visa candidate and think you might fit? We recommend you apply and start the conversation today! Join us in supporting our SSA contracts in Woodlawn, Maryland. ITSSCII Original Posting Date: 2024-06-26
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $108,550.00 - $196,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.