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Description
Leidos is looking to improve and advance our organization. Our program is focused on the delivery of end-user centric IT technology solution to our Centers of Medicare and Medicaid (CMS) customer where we are challenged to provide ongoing innovative and seamless experience while using CMS systems, applications and solutions, provide proactive secure development of IT integrations, concepts, and designs across the CMS enterprise and integrate end-user computing devices, infrastructure hardware and software, and user applications into a streamlined and seamless experience across the CMS user base. We foster a positive end-user experience while ensuring protection of the data.
As a Personal Computer Support Technician, you will provide support for computer workstations, printers, peripherals, and mobile devices. In this position, you are expected to pose exceptional communication skills, technical, and analytical skills. This challenging position requires an individual with demonstrated experience in resolving technical client support in a service desk setting, ability to perform technical troubleshooting and provide data analysis to determine root causes of application issues. You will work closely with other members of the Customer Support Service team as well as Product Development team to remediate reported client issues in a timely and professional manner. The successful team player will be knowledgeable of all products and expected to be a contributor to new product features and product testing. You are expected to troubleshoot problem areas (by telephone and via e-mail via ticketing system) in a timely and accurate fashion.
Primary Responsibilities
Under the direction of the Customer Service (Tier 2) Lead, you will be responsible, to include, but not limited to:
Basic Qualifications
All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.
Must be able to obtain and maintain a public trust clearance
Pay Rate for this position is $33.22/hr
Preferred Qualifications
Technical Certifications in any one of: MCP, Dell/EMC, CompTia A , Network
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Full Time
Business Services
$55k-69k (estimate)
06/22/2024
08/21/2024
careers.leidos.com
VIRGINIA BEACH, VA
50 - 100
2019
<$5M
Business Services
The job skills required for Personal Computer Support Technician (Tier 2) include Customer Service, Problem Solving, Active Directory, Service Desk, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Personal Computer Support Technician (Tier 2). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Personal Computer Support Technician (Tier 2). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Personal Computer Support Technician (Tier 2) positions, which can be used as a reference in future career path planning. As a Personal Computer Support Technician (Tier 2), it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Personal Computer Support Technician (Tier 2). You can explore the career advancement for a Personal Computer Support Technician (Tier 2) below and select your interested title to get hiring information.