6 senior desktop support technician Jobs in baltimore, md
Cynet Systems is Hiring a Desktop Support Technician Near Baltimore, MD
Pay Range $18 - $23
- Provide hardware / software / network problem diagnosis / resolution via telephone for customers end users.
- Route problems to internal I.M. support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
- dminister and provide User Access and Exit controls.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
- Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.
- Training: Be willing to participate in on the job training designed to enhance skills and support capabilities.
- 3-4 yrs of University education post High school (B.Sc. or Diploma).
- 2-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
- Phone support experience is mandatory.
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem-solving skills required.
- Hands-on work experience with the following:
- MAC support experience is must.
- Windows Operating systems - Windows XP/ 7 /10.
- Remote desktop connectivity applications.
- MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange.
- Configuring the MS Outlook - via Exchange or POP.
- Making Calendar entries - setting up meetings.
- Sharing of calendar address book and contacts.
- Making pst files, signatures, enabling - spell check options, read receipt, recall a sent email.
- Setting up Rules in MS outlook.
- Knowledge of the working principles of DHCP and DNS.
- Setting up/troubleshooting wired and wireless connections.
- Knowledge of the usage of basic commands like ipconfig, Tracert, nslookup, loop back IPaddress.
- Troubleshooting internet explorer issues - like secured sites not opening.
- Knowledge of troubleshooting no network connectivity issues - like limited or no connectivity issues, page cannot be displayed.
- VPN and remote dial-in users.
- Support for laptop, desktops, and printers.
- Others: Adobe Acrobat and other common desktop applications.
- Basic knowledge of ITIL processes.
- Willing to work in 24 x 7 operations.
Job Summary
Full Time
$54k-68k (estimate)
06/26/2024
07/13/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
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Perform upgrades and configuration of desktop and related peripherals.
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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
01/30/2022: Omaha, NE
Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
03/05/2022: Anderson, IN
Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.
