Description

Job Scope: St. Augustine Ocean and Racquet Club General Manager

Position Title: General Manager

Location: St. Augustine Ocean and Racquet Club

Reports To: Board of Directors/Director of Leland Management

Position Type: Full-Time

Objective:

The St. Augustine Ocean and Racquet Club General Manager is responsible for overseeing the day-to-day operations of the St. Augustine Ocean and Racquet Rental Condo Association as well as the onsite short-term rental program. This involves managing a dedicated staff, maintaining high standards of service, and strategizing to implement long-term performance goals that will enhance revenue generation for the Association's short-term rental program.

Key Responsibilities:

1. Operational Management:

- Oversee all daily operations of the condo association and short-term rental program.

- Ensure the property is well-maintained, clean, and meets the highest standards of hospitality and guest satisfaction.

- Manage relationships with vendors and contractors to ensure quality and cost-effective services.

-Increase participation 

2. Staff Management:

- Lead, motivate, and manage a team of employees, including hiring, training, and performance evaluations.

- Schedule and coordinate staff duties to ensure efficient and effective operations.

- Foster a positive and productive work environment.

3. Financial Management:

- Develop and manage the budget for the Association and the rental program.

- Monitor financial performance, identify areas for cost reduction, and implement strategies to improve revenue.

- Prepare financial reports for the Board of Directors and stakeholders.

4. Guest Services:

- Ensure exceptional customer service is provided to all guests and owners.

- Address and resolve guest complaints and issues promptly and effectively.

- Implement and monitor guest satisfaction programs.

5. Marketing and Revenue Management:

- Develop and implement marketing strategies to promote the short-term rental program.

- Optimize pricing strategies to maximize occupancy and revenue.

- Monitor market trends and adjust strategies accordingly.

6. Compliance and Safety:

- Ensure compliance with local, state, and federal regulations.

- Maintain safety protocols and procedures to ensure the safety and security of guests and staff.

- Stay updated on industry best practices and regulatory changes.

7. Long-Term Planning:

- Develop and implement long-term strategic plans for the property.

- Set performance goals and objectives to drive revenue growth and operational excellence.

- Collaborate with the Board of Directors to align on long-term vision and goals.

Qualifications:

- Bachelor’s degree in Hospitality Management, Business Administration, or related field.

- Minimum of 5 years of experience in property management, hospitality, or related industry.

- Proven leadership and team management skills.

- Strong financial acumen and experience in budget management.

- Excellent communication and interpersonal skills.

- Ability to work flexible hours, including weekends and holidays as needed.

- Proficiency in property management software and Microsoft Office Suite.

Key Competencies:

- Leadership

- Strategic Thinking

- Financial Management

- Customer Service Excellence

- Problem Solving

- Effective Communication

- Adaptability

- Team Building

Compensation:

- Competitive salary based on experience

$65- $70 K plus Revenue incentives to be paid out quarterly. 

- Performance-based bonuses

- Health, dental, and vision insurance

- Paid time off and holidays

- Professional development opportunities

This job scope outlines the primary responsibilities and qualifications required for the General Manager position at the St. Augustine Ocean and Racquet Club. The ideal candidate will be a strategic leader with a strong background in hospitality management, capable of driving revenue growth and ensuring the highest standards of service for both guests and property owners.