Assess older person's situations and match services with identified needs; perform related work as required.

SUPERVISION RECEIVED: Works under the general direction of the Department on Aging Director.

SUPERVISION EXERCISED: Over those assigned to assist.

ESSENTIAL DUTIES AND RESPONSIBILITIES: An employee in this class may be called upon to do any or all of the following: (These examples do not include all of the tasks which an employee may be expected to perform).

• Respond to telephone calls from older persons or caregivers of older persons who need assistance with services beyond the basic services offered by the Department on Aging.
• Respond to persons who walk into the Department on Aging requesting assistance with services beyond the basic services offered by the Department on Aging.
• Assess the needs of the older individual and make the appropriate referral for service.
• Work with other department staff with concerns they may have for older persons they are working with.
• Coordinate the MMAP program, following the MMAP, Inc. guidelines, including being a certified Counselor.
• Represent the Department on Aging on various community committees, and other groups ans appropriate.
• Speak to groups about Department on Aging services and other pertinent topics.
• Respond to the Gate Keeper referrals from Consumer's Energy and R2AAA..
• Perform other related duties as assigned.

DESIRABLE EDUCATION, EXPERIENCE and/or QUALIFICATIONS: An employee in this class, upon appointment, should have the equivalent of the following training and experience.

• Graduation from an accredited high school plus two (2) years of college.
• At least two (2) years experience working with older adults.
• Must be able to problem solve in an efficient manner.
• Must be interested in the welfare of the elderly population.
• Have the ability to coordinate training's and programs as necessary.
• Must be able to interact well with older persons, caregivers and co-workers.
• Must be able to work independently.
• Ability to manage volunteers.
• Must have a thorough understanding of problems facing older persons in Lenawee County.