1 Customer Care Representative - Hamilton, New Jersey Job in Hamilton, NJ
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Customer Care Representative - Hamilton, New Jersey
$44k-55k (estimate)
Full Time | Building Construction
3 Months Ago
Lennar Corporation is Hiring a Customer Care Representative - Hamilton, New Jersey Near Hamilton, NJ
Overview Welcome Home! Build your career with Lennar! As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multi-generational family, or active adult.
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.
Customer Care Representative: Lennar is seeking a Customer Care Representative to handle customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.
Responsibilities Primary Duties and Responsibilities
Life at Lennar! Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.
When You Join :
TypeRegular Full-Time
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.
Customer Care Representative: Lennar is seeking a Customer Care Representative to handle customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.
Responsibilities Primary Duties and Responsibilities
- Manages completion of quality home repairs within standards set by company and industry specifications.
- Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager.
- Contact homeowner within 24 hours and inspect calls within 72 hours.
- Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner.
- Monitors business partners work for completion and satisfaction of repairs.
- Completes minor home repairs; obtains customer’s approval for completed work.
- Monitors status reports for accuracy.
- Expedites emergency repairs.
- Assists in maintaining community standards.
- Meets and greets homeowners during orientation walk.
- Minimum High School or GED required
- Minimum 2 years customer service experience required, preferably with a homebuilder
- Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
- Able to analyze problems, determine solutions, and produce desired outcome
- Intermediate to advanced PC skills (Microsoft Word and Excel)
- Excellent verbal and written communication skills
- Must possess professional attitude to represent company in a positive manner
- Valid Driver’s License and good driving record
Life at Lennar! Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.
When You Join :
- Health Insurance - Medical, Dental & Vision
- Vacation – 3 weeks of vacation per year to start
- Holidays, Sick Leave, & Personal Days
- 401(k) Savings Plan with company match
- Paid Maternity & Bonding Leave
- New Hire Referral Bonus Program
- Product Purchase Discount for Associates
- Associate Assistance Plan
- Everyone’s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
- And More !
TypeRegular Full-Time
Job Summary
JOB TYPE
Full Time
INDUSTRY
Building Construction
SALARY
$44k-55k (estimate)
POST DATE
06/03/2024
EXPIRATION DATE
09/15/2024
WEBSITE
lennar.com
HEADQUARTERS
MIAMI, FL
SIZE
7,500 - 15,000
FOUNDED
1954
TYPE
Public
CEO
RICK BECKWITT
REVENUE
$10B - $50B
INDUSTRY
Building Construction
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About Lennar Corporation
Lennar engages in homebuilding, financial services and real estate businesses.
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