93 Customer Care Representative Jobs in Charleston, SC
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Lennar Corporation is Hiring a Customer Care Representative Near Charleston, SC
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.
Customer Care Representative:Lennar is seeking a Customer Care Representative to be responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners.
Responsibilities
- Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners.
- Regularly exercise sound judgment and discretion when working with homeowners and trade partners.
- Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations.
- Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250.
- Proactively remedy any trade partner scheduling, communication, or payment related issues.
- Ability to understand manufacturer recommendations for use and application of their products.
- Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits.
- Review and certify the completion of each home within their community.
- Manage, supervise and direct all aspects of customer relations for an assigned community.
- Conduct field meetings with trade partners, construction staff and sales staff as needed.
- Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
- Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage.
- High School Diploma or equivalent required, or equivalent work experience
- Bachelor’s degree in related field preferred
- Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
- Valid Driver’s License with good driving record
- Valid auto insurance coverage
- Advanced knowledge of scheduling, budgeting and document management
- Ability to read and interpret blue prints
- Computer literacy and proficient in MS Office products (Word and Excel)
- Excellent follow-up, communication (written and verbal) and time management skills
Physical RequirementsAble to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone
messages. Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.
This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates. FLSA StatusNon-exempt
Lennar Core ValuesOur commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.
Life at Lennar! Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.
When You Join:
- Health Insurance - Medical, Dental & Vision
- Vacation – 3 weeks of vacation per year to start
- Holidays, Sick Leave, & Personal Days
- 401(k) Savings Plan with company match
- Paid Maternity & Bonding Leave
- New Hire Referral Bonus Program
- Product Purchase Discount for Associates
- Associate Assistance Plan
- Everyone’s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
- And More !
TypeRegular Full-Time
Job Summary
Full Time
Building Construction
$36k-45k (estimate)
04/13/2023
06/23/2024
lennar.com
MIAMI, FL
7,500 - 15,000
1954
Public
RICK BECKWITT
$10B - $50B
Building Construction
Related Companies
About Lennar Corporation
Lennar engages in homebuilding, financial services and real estate businesses.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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