The ideal candidate will be responsible for supporting our sales team, POS team, and our brand. You will be a key contributor to our team's success as well as the success of the showroom through customer service, sales logging, opening/closing duties, etc. You will be working with our sales team as a key supporter of daily task, customer support, and transaction processing. Other responsibilities include merchandising, writing sales orders, following up with customers about delivery time and finished orders, working with inventory to determine est. wait times, opening/closing systems each day, placing special orders, reconciling cash flow. Additionally, you will provide outstanding customer service by being the primary liaison between the sales team and the customer.

RESPONSIBILITIES

• Help with client correspondence
• Coordinate shipping and delivery
• Assist in creating transaction receipts and appraisals for clients
• Coordinate appointments with clients and sales team members
• Placing special orders, pricing custom requests, coordinating special order delivery
• Assisting head POS manager
• Reconciling cash flow at EOD
• Handle customer inquiries and issues
• Writing sales orders
• General administrative duties
• Merchandising items around seasons, events, daily looks
• Assist daily sales and operational needs of the showroom through successful account and order management tasks including, but not limited to, emails, submitting orders, tracking and shipping orders
• Be timely and provide clear, honest, and respectful communication with all customers and team members at all times
• Support and reinforce a positive showroom culture and embody company values

QUALIFICATIONS

• Bachelor's Degree or equivalent experience
• Customer-service oriented
• Advanced organizational and communication skills
• Independent and entrepreneurial with creative, critical-thinking skills
• Proficient in Microsoft Office
• Strong math and problem solving skills required
• Salesforce/Shopify experience a plus

PERKS OF THE ROLE

• Collaborate (and HAVE FUN!) with a dynamic team of driven individuals
• Access to our luxury jewelry through a generous employee discount program
• Opportunity to carve out an exciting career path with a high-growth company
• Direct exposure to leadership and senior management, focusing on high-level sales strategy and business development training