Position Summary

The Reservationist will help to facilitate restaurant bookings, large group reservations and buyouts.

Duties and Responsibilities

• Maintain professional appearance standards as directed in the Employee Handbook.
• Answer any questions the guests may have regarding the menu or the venue.
• Anticipate and accommodate the needs of the guests while providing professional and exceptional service to ensure guest satisfaction.
• Confirms all booking information with guests and makes note of any guest preferences.
• Ensures that all inquiries are handled timely, efficiently and with care.
• Maintains effective communication with guests and managers.
• Possesses in-depth knowledge of all food and beverage menus and the company.
• Manage incoming and outgoing communications, including answering phone calls, responding to emails, and handling correspondence.
• Can be involved in the production of print menus, floor plans and other materials for service.
• Understands the policies and procedures of the organization and adheres to the company standards outlined in the company handbook.
• Other duties as assigned.

Our Ideal Candidate

• Previous Reservationist experience highly preferred.
• Previous hospitality experience in high volume restaurant preferred.
• Demonstrates effective oral & written communication skills.
• Portrays a positive and professional attitude.

Certifications Required

• Food Handling Safety certification
• Working knowledge of Open Table and Seven Rooms

Physical Demands and Work Environment

• Must be able to stand, walk, lift and bend for extended periods of time.
• Must be able to bend and lift up to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Role may include exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule with varying shifts days, evenings, weekends, and holidays.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. The Company reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Company management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.